Purpose – The purpose of this paper is to advance the view that having employees who are thoroughly motivated and truly engaged is the most powerful competitive weapon an organization can enjoy, and to offer advice on how to achieve this condition. Findings – The paper highlights the...

Purpose – The aim of the paper is to highlight the award‐winning turn‐around achieved by human resource (HR) managers at Wolverhampton and Dudley Breweries following a spate of merger and bid activity. Design/methodology/approach – The paper draws on the comments of the company's group...

Purpose – The paper aims to describe the human‐resource (HR) management practices that helped the Sheraton Skyline Hotel to win the London Excellence award for organizational learning. Design/methodology/approach – The paper draws on information provided by the hotel's general manager....

Purpose – The paper aims to describe a successful managers' training program at UK food manufacturer Ginsters, and the performance improvements that have resulted. Design/methodology/approach – The paper draws on information provided by the company's training and communication manager....

Purpose – The paper aims to relate how power‐supply company National Grid, formerly known as Transco, trained and assessed more than 2,430 engineers throughout England, Scotland and Wales within five months – while maintaining high standards of service to customers....

Purpose – The paper aims to detail the comprehensive system of employee communications at UK bookmaker Ladbrokes, and the company's success in the Investor in People awards. Design/methodology/approach – The paper considers initiatives such as “speak‐up” days, the “Ideas From You”...

Purpose – The paper aims to describe the award‐winning training given to more than 700 temporary security workers at the Wimbledon Tennis Championships. Design/methodology/approach – The paper draws on information provided by the marketing director of the company involved, G4S Security...

Purpose – The paper examines how the process of making a video for the annual general meeting helped to build teamwork among senior managers at the Milton Keynes branch of UK retailer John Lewis. Design/methodology/approach – The paper presents the viewpoint of the branch managing director,...

Purpose – The paper examines how multinational building‐materials manufacturer Lafarge, with more than 77,000 employees operating in four divisions in more than 75 countries, provides its employees with a shared vision of group‐wide ambitions, challenges and opportunities, while still...

Purpose – The paper examines how e‐HR has improved human‐resource (HR) management at telecommunications company KPN. Design/methodology/approach – The paper presents the views of the company's manager of HR systems and information provision on the benefits HR Charter software has...