Purpose – The paper aims to examine an anonymous employee survey conducted by SkillSoft's client, Hilton International, in the summer of 2005. Design/methodology/approach – The paper presents the results of the annual survey, which is part of an ongoing program to establish how Hilton's...

Purpose – The paper aims to highlight the policies that helped Pareto Law, a “slightly wacky and highly sales driven” graduate‐recruitment organization, to win the 2005 Sunday Times Best Small Company to Work For award. Design/methodology/approach – The paper explores the background of...

Purpose – The aim of this paper is to focus on the personal financial traits of individuals and shows how they directly affect the financial performance and valuation of an organization. Design/methodology/approach – The paper presents an approach to management and leadership that is very...

Purpose – The purpose of the paper is to describe the award‐winning training that Winterthur Life provided for its business‐development managers and outline the performance improvements that the training has brought about. Design/methodology/approach – The paper draws on information...

Purpose – The paper aims to describe the award‐winning training set up by Bentley Motors to ensure that there were skilled people in each dealership to deal with the launch of a new model, the Continental GT. Design/methodology/approach – The paper draws on information provided by the...

Purpose – The paper aims to explain how the culture of UK shop‐fitting manufacturer Crusader Displays has been transformed by award‐winning training in the principles of lean manufacturing. Design/methodology/approach – The paper draws on information provided by Crusader Displays...

Purpose – The aim of this paper is to detail the way in which the Innovia Films workforce at one of its facilities, a cellulose‐film plant at Wigton, Cumbria, UK, has safeguarded the plant from the threat of closure through taking part in an award‐winning training program....

Purpose – This paper aims to examine four programmes that have won National Training Awards for Nando's Restaurants over the last two years. Design/methodology/approach – The paper focuses on management coaching (which won an award in 2005), training new employees (2005), improving internal...

Purpose – The paper aims to describe how Brathay, a people‐development consultancy, teamed up with TDG, a pan‐European supply‐chain solutions provider, on a management‐development framework that helped to demonstrate to operational directors the importance of focusing not only on...

Purpose – The paper aims to examine two award‐winning schemes in the UK that aim to provide retailers with skilled employees. Design/methodology/approach – The paper focuses on: the Cheshire Oaks Retail Academy (Cora), an initiative of Ellesmere Port and Neston Borough Council, the West...