Purpose – Describes how Saint‐Gobain Glass UK Ltd trained 30 recruits – mainly people with no experience of the glass industry – to work at a green‐field site being developed at Eggborough, Yorkshire, to manufacture a new range of environmentally‐friendly glass....

Purpose – Details how Trax Portable Access (TPA) doubled turnover and employee numbers in 18 months, while retaining its reputation for customer service, thanks in part to an award‐winning training programme. Design – Describes the induction training and other training programmes at the...

Purpose – Examines the success of the corporate university and “leaders as teachers” initiatives at financial institution Capital One. Design – Draws on information provided by the head of the Capital One University. Findings – Reveals 82 percent satisfaction with the Capital One...

Purpose – Examines the leadership‐development programme that Oakridge Training & Consulting delivered to the management team at Unilever Foods UK. Design/methodology/approach – Presents the viewpoints of both the training provider and the client company. Findings – Explains that the...

Purpose – Shows how UK train operator GNER comprehensively reviewed its driver training after the chairman of the inquiry into the Ladbroke Grove railway accident called for a systematic approach to training. Design/methodology/approach – Draws on information provided by the company's...

Purpose – Examines the pressure‐management programme and other aspects of the health policy, covering both physical and psychological issues, which helped Toshiba UK to scoop the “healthiest employer in the southern counties” title in the recent BBC Health Work awards....

Purpose – Reports on the establishment of an ethical call centre in Bradford, UK, which aims to challenge the industry's “sweat‐shop” image and reputation for poor customer service and HR management. Design – Draws on the information provided in an interview with Alison Widdup, who...

Purpose – Examines the use of “how to” guides as tools of internal communication at do‐it‐yourself retailer Homebase and at Premier Custodial Group, which provides services in prisons, immigration centres and secure training centres, as well as electronic monitoring, prisoner‐escort...

Purpose – Describes new software that helps UK media company Sterling Print to manage its 18 shift patterns across the 24‐hour, seven‐day working week. Design/methodology/approach – Draws on information supplied by the Sterling Print finance director and the UK general manager of the...

Purpose – Demonstrates how, through monitoring and management of staff sickness in 2005, Mondial UK successfully reduced sickness absence. Design/methodology/approach – Draws upon the experience of Mondial's implementation of a sickness absence management programme, driven by the HR...