Purpose – This article examines why diversity is becoming more important within organisations and introduces a tool designed to help executives to understand their organisations' demographics. Design/methodology/approach – The article presents the views of the director of diversity at...

Purpose – This article describes ways of encouraging employees to be more creative, and to contribute fresh ideas that can make and save money for the company. Design/methodology/approach – Draws on information provided by the head of human resources at Toshiba Information Systems, the...

Purpose – This article describes an award‐winning training and development program that has changed the culture and improved morale among track supervisors working for Tube Lines, the company rebuilding the busiest lines on the London Underground. Design/methodology/approach – Draws on...

Purpose – This article focuses on management training at Red Carnation Hotels, which won a Greater London accolade in the latest UK National Training Awards. Explains the reasons for the training, the form it takes and the benefits it has brought. Design/methodology/approach – Draws on...

Purpose – Describes an award‐winning training programme that helps newly recruited call handlers at Friends Provident's call centre, to understand and use computer and telephone systems, develop the skills to answer customers' e‐mails and handle calls confidently....

Purpose – Describes award‐winning training that has boosted diamond sales at UK jeweller Ernest Jones. Design/methodology/approach – Draws on information provided in the company's submission to the UK National Training Awards. Findings – Reveals that the training for 20 Ernest Jones...

Purpose – Describes two award‐winning programmes, run by Greenwich Leisure Limited (GLL), which are helping the organisation to meet skill shortages. Design/methodology/approach – Draws on information provided by the GLL human‐resources director, in the organisation's submission to the...

Purpose – Examines teleworking schemes at Rotherham and Doncaster councils, in South Yorkshire, England. Takes account not only of employees actually undertaking teleworking, but also of their office‐bound colleagues. Design/methodology/approach – Presents some of the conclusions of a...

Purpose – Details an internal audit carried out at UK financial‐services provider Bradford & Bingley into its own practices on age discrimination. Design/methodology/approach – Describes the Age Driver tool, which is part of a pilot initiative entitled Fair Play. Findings – Shows that,...

Purpose – Seeks to identify emerging trends in learning and development, focusing on how large, complex organisations manage and extend the competencies of their employees and the degree to which new technologies might alter the scope of people development in future....