Purpose – Describes how UK coffee‐store brand Costa has reduced the turnover of its shop‐floor staff by almost 20 percent. Design/methodology/approach – Sketches the relationship between Costa and assessment‐tool specialist PSL and explains the role of PSL in the turnaround. Findings...

Purpose – Explains SITEL Direct's approach to staff retention and how successful strategies to empower, encourage and promote employees provide business benefits to its clients and their customers. Design/methodology/approach – Highlights the main benefits available to agents working in...

Purpose – Describes a groundbreaking approach to career management and outplacement adopted by Prudential UK and Fairplace when a new strategy meant that up to 20 percent of the Prudential UK workforce would be laid off or redeployed over two years. Design/methodology/approach – Uses...

Purpose – Explores the reasons for, and operation of, a ten‐year HR outsourcing agreement that high‐technology engineering group Sandvik has signed with Accenture HR Services Design/methodology/approach – Draws on information provided by Accenture HR Services and Sandvik to explain why...

Purpose – Highlights the reasons for the move to HR partnering and the advantages it can bring. Design/methodology/approach – Suggests three essentials of successful HR partnering – understanding, resources and credibility. Explores each in some depth, and illustrates them with cases based...

Purpose – Explores whether companies perform best when they introduce diversity initiatives not simply to comply with the law, but to use people's different viewpoints, talents and experiences to improve decision‐making and problem solving. Design/methodology/approach – Presents the...

Purpose – Explores a pioneering “structured recruitment process” (SRP) introduced at Credit Suisse. Design – Contains information from a presentation to journalists by the Credit Suisse global head of human resources and its head of business‐support human‐resource management....

Purpose – Explains they key role played by human resource management in the success of T‐Systems, a company delivering made‐to‐measure information and communication technology solutions ranging from telecommunications billing to customer‐relationship management and from manufacturing...

Purpose – Highlights flexible‐working and other initiatives at healthcare and benefits provider HSA Group Limited, which are helping the organization to recruit and retain employees in a tight employment market, improve productivity and boost its reputation as an employer of choice....

Purpose – Reviews the advantages that luxury hotel Mandarin Oriental Hyde Park has gained by moving from a system of manual timesheets to an automated system. Design/methodology/approach – Reports on the weaknesses of the old system, which meant that the hotel often did not have entirely...