Purpose – Aims to dscribe the key factors – attracting the right people, developing them and retaining them – which have helped the UK Central Office of Information (COI) to win a place in the Sunday Times 100 Best Companies to Work For list three years running and to secure Investors in...

Purpose – Aims to describe the advantages resulting from the trainers and associate trainers in the IT section of Leeds City Council's learning and development unit having achieved the trainer‐assessment programme (TAP) certificate in training‐delivery skills. Design/methodology/approach...

Purpose – This paper's purpose is to show that the Learning and Skills Council (LSC), which plans and funds vocational education and training to improve the knowledge and skills of adults and young people aged over‐16 in England, has run seven development centers across England to help to...

Purpose – The purpose of this paper is to look at how an integrated program of formal learning, coaching, business mentoring and project work is delivering results for a television solutions company, NDS. Design/methodology/approach – Presents the comments of Philippa Davidson, human...

Purpose – To focus on graduate recruitment at UK food manufacturer Northern Foods. Design/methodology/approach – Contains information from the company's graduate‐training manager, and from people‐development consultancy Brathay, which whom Northern Foods has been working to develop...

Purpose – The paper's purpose is to highlight the rigour that the Royal Bank of Scotland (RBS) has applied to human‐capital measuring in its employment systems. Design/methodology/approach – Draws on the author's report for Croner's, Human Capital Management, A Management Report. Findings...

Purpose – Explains how Thomson NETg has partnered Scottish Water to provide a wide range of online courses, accessible from home, in professional and information technology skills. Design/methodology/approach – Presents information from interviews with employees of Thomson NETg and Scottish...

Purpose – The article's purpose is to explain that Siemens Business Services in the UK and Ireland has improved its process for recruiting project and programme managers by introducing online knowledge and personality tests. Design/methodology/approach – Presents information provided by...

Purpose – Aims to show how a sense of fun and a caring environment help staff retention at Thomson Directories. Design/methodology/approach – Interviews Jackie Lamb, human resources, training and facilities director for Thomson Directories Ltd, and covers opportunities for progression within...

Purpose – The purpose of this paper is to reviews the latest policies in recruitment and retention, paying particular attention to initiatives at UPS. Design/methodology/approach – This briefing is prepared by an independent writer who adds his own impartial comments and places the articles...