Purpose – To highlight the planning, design and delivery of e‐learning at Xerox Europe. Design/methodology/approach – The article presents the views of Ian Sellers, manager of Xerox Education support services. Findings – Xerox has an ambitious target of providing 50 percent of training...

Purpose – To provide a framework for how to conceptualize and create high‐performance environments (HPEs). Design/methodology/approach – The article concentrates on four key factors in the quest to establish an HPE: defining high performance; leading high performance; enabling high performance;...

Purpose – To highlight the IT skills shortage in Britain and examine ways of combating it. Design/methodology/approach – Presents the advantages of carrying out a training needs analysis, psychological and skill‐based tests to identify an employee's current ability and willingness to...

Purpose – Examines the origins and workings of work‐life balance policies at Eli Lilly. Design/methodology/approach – Forms part of a research report on Making Flexible Working Work , by Roffey Park Institute, which reviews the literature on flexible working, puts the business case, and...

Purpose – Contends that, despite growing globalization, too many organizations are not putting sufficient thought or resources into dealing with differences in communication, attitudes, work practices and behavior when dealing with colleagues and counterparts from different cultures....

Purpose – Focuses on how The Body Shop is fostering and developing its global leaders. Design/methodology/approach – This paper is extracted from a research report that examines what is required for effective global leadership in an increasingly complex global marketplace through...

Purpose – Highlights the importance of strong company values in helping to achieve organizational success. Findings – Outlines how to identify who is right for the organization and suggests that job advertisements detailing the demands of the role, rather than simply listing required skills,...

Purpose – Argues that human‐resource (HR) specialists have valuable skills that can help to get the most out of volunteers who come forward in the aftermath of a disaster. Design/methodology/approach – Uses the experience of the tsunami disaster in Thailand to show what could have been...

The outsourcing of certain human-resource management activities such as benefits andpayroll has existed for decades, but in the last five years full-service business-processoutsourcing has come of age. Faced with massive overcapacity and the implosion ofseveral business sectors at once, managers...

The most important element of successful change is never to let your people get offside, says Marie Gill, head of organizational development at UK supermarket Asda, which recently merged with Wal‐Mart, one of the world’s largest retailers. She was speaking at a forum organized by Brathay, a...