A group of talented young people at the former Halifax plc have been helped to make the challenging transition from trainee to manager thanks to the introduction of mentoring, which is becoming recognized on both sides of the Atlantic as a highly effective human‐resource‐development process.

A new learning‐management system provides central tracking for 2,500 Nissan Europe dealers who will train more than 20,000 people in eight European countries in courses dealing with pre‐sales, after sales, customer care and technical matters.

Top management at bankrupt US airline United overestimated employees’ commitment to the company following an employee share‐ownership plan and underestimated unions’ power as representatives of the employees. The airline had lacked a truly entrepreneurial approach for many decades, partly...

Higher recruitment and retention levels, lower sickness absence and improved staff morale are only some of the positive outcomes of a strategy adopted by Hertfordshire County Council that received recognition in a work‐life balance award. An on‐line survey conducted by the Department of...

“We know our competitive strength is in the value we create through people, so building awareness of the value individuals bring to corporate success is imperative in everything we do. Right now, our goal is to see and feel positive growth in the way we embrace differences across our entire...

Training and development at a company that supplies components to the automotive industry could provide a template for business growth and development in an increasingly complex business world. INA Llanelli is the production facility for INA Bearing Company Ltd., a UK subsidiary of the...

With an increasing demand on car dealerships to meet sales objectives and to fulfil customer expectations, the UK arms of Peugeot and Lexus have introduced new approaches to developing their dealer managers. The Peugeot Business Institute is focussing on continuous personal development, tailor...

When two firms of solicitors merged to form one of the largest practices in their town, integrating the various staff and partner skills was imperative, especially as the organization operated from two separate offices. The need to retain and improve the expertise that already existed was...

What use are Gantt charts and audit trails when people will not communicate, when they have not understood team roles or when they do not know how to negotiate? Project management may be recognized as a mission‐critical skill, but without a clear understanding of how people work together, the...

Few people approaching appraisal would admit to facing the prospect with anything but apprehension; that empty feeling in the stomach, maybe a sleepless night beforehand and a huge sigh of relief when it is over and done with – until the next time. Not that managers or supervisors – the...