Purpose – Reveals that, in an era when almost all businesses accept that the customer comes first, a company that is putting its employees in pole position is reaping the benefits in terms of innovation, customer satisfaction and profitability. Design/methodology/approach – Underlines the...

Purpose – Reveals how line managers who play to their strengths and are noted for their positive leadership qualities are fostering a positive and energizing culture with high levels of accountability and performance at PhotoBox, a UK online photo service. Design/methodology/approach –...

Purpose – Explains how Northumberland County Council in England cut its training costs by 80 percent. Design/methodology/approach – Describes how a new learning-management system has improved efficiency, access and course quality and opened up new opportunities for the future. Findings –...

Purpose – Explains how a global employee-recognition program was introduced at InterContinental Hotels Group and the benefits this has brought. Design/methodology/approach – Gives the reasons for the program and explains how it was delivered through a partnership with Globoforce, a provider...

Purpose – Explains the advantages brought by e-learning to Bluebird Care, a provider of care in the home. Design/methodology/approach – Explores the reasons for the adoption of e-learning and describes the way in which it has been implemented. Findings – Reveals that e-learning courses...

Purpose – Observes a number of human-resource management problems in the Indian hand-loom industry. Design/methodology/approach – Considers what gave rise to the problems and considers how they may be solved. Findings – Highlights the need to: attract talented designers with the right...

Purpose – Highlights the power of positive emotions in helping to build individual and organizational success. Design/methodology/approach – Explores the meaning of positive emotions, how they can be promoted at individual and organizational level and the benefits they can bring to the...

Purpose – Presents 21 tools to coach future leaders. Design/methodology/approach – Highlights the effects of Baby Boomers leaving senior positions and prepares organizations to spot the characteristics of future leaders. Findings – Emphasizes the importance of setting a broad vision and...

Purpose – Provides an interview with Roberta Chinsky Matuson, author of Talent Magnetism: How to Build a Workplace that Attracts and Keeps the Best. Findings – Discusses the importance of creating an engaging working environment in order to attract and retain the best talent within an...

Purpose – Reveals that global recruitment company FiveTen Group has deployed DaXtra Capture software across five of its brands in the US, Australia, UK and EMEA – with Russia soon to follow. Design/methodology/approach – Examines the reasons for the deployment, the form it takes and the...