Abstract Digital transformation and sustainability transformation are at the top of organizations’ agendas to remain competitive. While guidance on both transformations exists separately, even more research on integrating digital and sustainability transformation, namely twin transformation,...

Abstract As artificial intelligence (AI) and machine learning (ML) advance, concerns about their sustainability impact grow. The emerging field "Sustainability of AI" addresses this issue, with papers exploring distinct aspects of ML’s sustainability. However, it lacks a comprehensive approach...

Uncertainty becomes the new normal for organizations worldwide. Many organizations are dependent on complex global supply chains. COVID-19, but also environmental disasters or the war in Ukraine, demonstrate the volatility of supply chains. Procurement departments are the central interface...

Conversational agents (CAs) have come a long way from their first appearance in the 1960s to today's generative models. Continuous technological advancements such as statistical computing and large language models allow for an increasingly natural and effortless interaction, as well as...

Traffic caused by drivers searching for a free parking space has numerous negative effects, such as increased emissions and noise pollution. Innovative solutions can reduce these negative effects by providing car drivers with better information via a smart parking app. However, smart parking...

Modern service-based processes in mobile environments are highly complex due to the necessary spatial–temporal coordination between multiple participating users and the consideration of context information. Due to the dynamic nature of mobile environments, disruptive events occur at runtime,...

Emerging digital technologies are transforming logistics processes on a large scale. Despite a growing body of knowledge on individual use cases ranging from collaborative robots to platform-based planning systems in the frontline industrial development of Logistics 4.0, organizations lack a...

Artificial intelligence (AI) is expected to bring to the physical retail environment the kind of mass personalisation that is already common in online commerce, delivering offers that are targeted to each customer, and that adapt to changes in the customer’s context. However, factors related...

Conversational agents (CAs) have come a long way from their first appearance in the 1960s to today’s generative models. Continuous technological advancements such as statistical computing and large language models allow for an increasingly natural and effortless interaction, as well as...

Modern service-based processes in mobile environments are highly complex due to the necessary spatial–temporal coordination between multiple participating users and the consideration of context information. Due to the dynamic nature of mobile environments, disruptive events occur at runtime,...