Healthcare business is responsible of keeping patient data safe and secure by following the rules of the federal Health Insurance Portability and Accountability Act of 1996, (HIPAA). Agile software organizations that deal with healthcare software system face a number of challenges to demonstrate...

This paper introduces sustainability to the field of service companies, expands the conceptualization of sustainability beyond the triple bottom line to consider key supporting facets which are posited to be requisites to sustainable practices and finally implements the proposed framework in the...

Ranking the factors that impact customer participation and engagement in value co-creation in service sector enables practitioners, especially service providers, to identify vital factors from those that are unimportant and that are essential for their service quality success and development....

Data mining has been used extensively in various domains of application for prediction or classification. Data mining improves the productivity of its analysts tremendously by transforming their voluminous, unmanageable and prone to ignorable information into usable pieces of knowledge and has...

Today, the effective use of the Balance Scorecard (BSC) model can bring in a holistic approach to performance measurement and break the traditional use of financial indicators alone to measure the performance of any service-sector organization. As such, the aim of this paper is to examine the...

In spite of the importance of service value networks (SVNs) in today's service sectors, academic studies of SVNs, in terms of their formalisms, models and value creation processes, are still lacking, with only sporadic publications available. This paper intends to make a contribution to the...