This work addresses the problem of BPM-SOA integration using the services discovery activity as the main driver for that. The developed model is able to select the most adequate (web) services for given business transactions that are modeled at BPM level, regarding their business' contexts and...

In this paper, we analyze relevant state of the art in the areas of Service Science, Business Modeling and Enterprise Engineering in specifying service systems. The main shortcoming identified essentially resides in the lack of capability to model the purpose and value of a given service system...

Service Networks (SNs) are open systems accommodating the co-production of new knowledge and services through organic peer-to-peer interactions. Key to broad success of SNs in practice is their ability to foster and ensure a high performance. By performance we mean the joint effort of tremendous...

Picture Archiving and Communication Systems (PACS), alongside Radiological Information Systems (RIS) are nowadays widely disseminated, proven useful, hospital information systems components. The “Région Sans Film†(“Filmless Regionâ€) program was launched in 2009 by the...

Recent literature reveals the increasingly important role of Information and Communication Technologies (ICT) within innovation in services. This paper aims at outlining how scholars have conceptualized and defined the relationship between ICT and innovation in services so far, by analysing the...

In this research, the authors assess the applicability of the SERVCON model to the e-commerce (e-service) environment in the context of student textbook purchases. Following a literature review, a survey was developed based on previous scales; items were modified to fit the e-commerce...

Bill of Services (BOS) is a novel management tool designed to support service organizations in developing their services and planning resources to satisfy management's target service level. This paper presents a methodology for configuration of the BOS in a manner similar to configuration of the...