One of the major objectives of Advanced Traffic Management Systems (ATMS) is to reduce traffic congestion in urban environments by improving the efficiency of utilization of existing transport infrastructures. Many creative and efficient technologies have been developed over the years. Although...

Banking is a competitive market since the industry deregulated. Consumers’ demand for convenience services led to an increase in the number of branches to serve a geographically dispersed customer base. Increasing the number of branches indiscriminately is not advisable since more...

The importance of intellectual capital in the non-profit sector generates the need to measure its role in the value creation process. The purpose of the paper is to study the application of intellectual capital within the non-profit sector, by turning attention to resources such as: knowledge,...

Knowledge management includes several processes, e.g., knowledge creation, knowledge storing, sharing, and using knowledge. When these processes run smoothly, an organization can confirm that information is available for users whenever needed. This is essential for organizations that sell...

Service organizations worldwide are turning to Six Sigma Program (SSP) to remove variability in their processes to attain a competitive marketplace advantage. SSP offers methodology, concepts, and statistical tools to understand and standardize processes by reducing sources of variability. An...

This paper discusses the dilemma that upper management has during the cycle of purchase for technology base products. The executive must sort through the executive sponsor’s rationale and attempt to rely upon their unstructured personal assessment. The authors present a methodology that...

Course Websites have been considered an increasingly important part of online as well as face-to-face education delivery formats. While a vast body of literature has been devoted to comparison of the online and traditional face-to-face courses, little research of student satisfaction with...

This research is to construct emotional capital of public service organizations (PSOs) through employees’ perspectives. The content analysis method and analytical hierarchy process were used to collect and analyze data. According to the results, the study divides organizational emotional...

In a Thai public university, a faculty member has multiple duties besides teaching and researching, such as administrative work: the committee members in many faculty projects. The workload for a faculty member varies depends on the university policy, the faculty policy and the department...