The problems and difficulties in complex systems design are more subjective and ambiguous than commonly acknowledged and soft systems tools and frameworks can help to address gaps in knowledge and support judgement throughout the design process. This paper describes the application of the PEArL...

Computer Mediated Communication (CMC) is providing businesses with the means of assembling virtual teams comprising of members in diverse locations. However research shows that virtual team dynamics are different from face to face dynamics. Recent research adds force to the view that conflicts...

The systems approach is frequently associated with solving large-scale, complex problems and is regarded as a foundation for systems engineering and decision-making. Components of the systems approach are too frequently missing from information systems programs in business schools. The purpose...

Research to date shows significant variability in the success of applying the common technique of use case diagramming for identifying information system scope in terms of use cases performed by actors interacting with an information system or performed automatically by the information system....

This paper links research and teaching through an applied Soft Systems Methodology case study. The case study focuses on the redevelopment of a Research and Professional Skills module to provide support for international postgraduate students through the use of formative feedback with the aim of...

S. Alter's Work System Method is used in advancing the understanding and analyses of service innovation Business Process Outsourcing (BPO) from a business systems viewpoint. We propose to use this framework to distinguish what usually characterizes IT-enabled BPO service innovations, and which...

Systems thinking is the application of general system theory to problem solving. The concepts of general system theory are foundational in the field of Information Systems, especially information systems analysis and design. It has been stated that the principles underlying systems thinking are...

Emerging stakeholder needs and a changing environment drive increasing demands for the constant adaption of software through maintenance and new capability development. A more evolutionary software engineering approach is sought to improve engineering responsiveness; Open System Development...

Social networking tools have become an integral part of our daily lives. Recently, a new type of Social Networking Sites (SNSs) namely Academic Social Networking sites (ASNSs) has attracted global users. There is perceived usefulness on the impact of ASNSs on patterns of academic research...