GAVISH, BEZALEL; SOBOL, MARION - In: International Journal of Information Technology & … 09 (2010) 04, pp. 507-523
A stochastic model is developed which can be used to set warranty periods so that a small percentage of items sold in a store are returned for rebates, repairs or replacements. If return to the store provides benefits to the retailer such as purchase of upgrades, ability to sell additional...