Purpose – The purpose of this paper is to clarify and extend the conceptualization and measurement of customer satisfaction in the Islamic banking sector in Iran. Design/methodology/approach – The authors perform a review of the set of attributes which are capable of being incorporated in...

Purpose – The purpose of this paper is to examine the nature, strength and significance of the links between organizational climate and employee turnover. Design/methodology/approach – Using a self‐administered questionnaire, 70 employees from an Islamic bank were surveyed in order to...

Purpose – The purpose of this paper is to propose and validate a framework that can be used for assessing the level of banks' readiness for providing e‐banking services in Jordan. Design/methodology/approach – A questionnaire‐based data‐gathering technique, descriptive, and analytical...

Purpose – The purpose of this paper is to measure the sensitivity of the banks' customers towards the adoption of Arabic terminology in the Islamic banking industry. Design/methodology/approach – A sample of 100 respondents who were mainly banks' clients was surveyed through personally...

Purpose – The purpose of this paper is to examine the different motivational factors that lead to customers' Islamic bank selection decision in Pakistan. In particular, it aims to look into the importance of Shari'a compliance for Islamic banks' customers and thereby the potential risk of...

Purpose – The purpose of this paper is to understand current Shari'ah governance practices with the purpose of promoting greater understanding of some of the crucial issues and to provide relevant information in guiding the future development of Shari'ah governance system. The paper...

Purpose – The purpose of this paper is to assess performance factors in the UAE commercial banks by using multiple approaches taking into consideration the effect of the bank size. Design/methodology/approach – The UAE banking sector is divided, for the purpose of this research, into two...

Purpose – The main purpose of this paper is to provide a comprehensive review of musharakah mutanaqisah (MM; diminishing partnership) technique and its potentials for Islamic financial institutions. Design/methodology/approach – Based on an extensive literature review, this paper aims to...

Purpose – The aim of this study is to determine the context of short- , medium- and long-term functional strategies of small- and middle-sized family businesses carrying on activities in different sectors, as well as to discuss the findings from the point of view of the strategic orientations...

Purpose – Awarding the Olympic Games to a host city in the Muslim world would send a clear indication from member nations of the International Olympic Committee of a desire by the international community to engage with Muslim nations on a level that transcends sport. The purpose of this paper,...