Nowadays, organisations that provide good customer service, gain a competitive advantage over organisations that do not. Customer service effectiveness is a critical measure of success for all organisations. This can be evaluated through customer feedbacks which tells about the organisation's...

Hazardous and toxic industrial wastes may cause or significantly contribute to extensive damage to both humans and the environment when improperly handled. Evaluation of the proper and most appropriate hazardous industrial waste transportation firm is an important problem for hazardous waste...

Information technology range (IT range), or the strategic information flow regarding a manufacturing firm's products, production, logistics and suppliers, has long been recognised as a key determinant of a firm's competitive advantage. Various studies also show that flexible suppliers,...

This is a study on sustainability of competitive advantage in social entrepreneurship in a developing country like India. To maintain competitive advantage, a social entrepreneur has to reduce his cost of operations while providing value propositions to all stake holders in the supply chain. By...

Supply chain management is an important management paradigm as it helps to develop mechanisms, align their objectives and coordinate their activities to optimise system performance. Enterprises today have realised the importance of supply chain management to achieve operational efficiency and...

The intellectual property rights of information technology (IT) patents conforming to international standards have recently been used by international businesses as powerful IT companies' patents and standards have increasingly been developed to those standards. Thus, the relationship among...

By empirically exploring the correlation between logistics complexity-related contextual conditions and supply chain management (SCM) objectives and decision areas/practices, this study aims to investigate whether, and the means by which, supply chain managers of large manufacturing companies...

In today's dynamic market environment, the organisations are enforced to optimise their supply chain constraints. The objective of this paper is to identify the supply chain constraints and propose/develop methods to optimise it. Accordingly, two constraints namely, temporary price discount and...

Indian pharmaceutical industry is one of the fastest growing sectors of Indian economy but the medicines we take suffer from serious ills: they are not stored and transported the way they ought to be. Pharmaceutical companies face issues related to choosing and working with the right logistics...

Recent catastrophic events and risks which have disrupted economies and supply chains around the world create new avenues/agendas for supply chain risks and security. Researcher and practitioner are showing increasing research interest on this area. This research has an effort to identified key...