Nowadays, in the competitive passenger transport market, customer value is the key to retain customers and solidify market share. Value creation and improvement is a competitive strategy for all kinds of business to gain competitive advantage in the market. Value chain analysis is commonly used...

The objective of this article is to describe the risk identification within a supply chain of an infrastructure construction project. This research is based on a case study of risk management within a supply chain in the infrastructure construction industry. Data have been collected from an...

Since the early 1990s, many companies have begun adopting lean principles and practices. While it appears to be an effective methodology to improve operational efficiency and process productivity, lean implementation has failed in many organisations with their performance sliding back to the...

Reverse supply chain is a new management mode to win competition for enterprises; information system is an effective tool to support the implementation of reverse supply chain management in enterprises. A system structure was set up and the information integration model was put forward based on...

Postponement is viewed as a vital element in any agile strategy and attractive in principle. However, its application is to a lesser extent because of lacking efficient pricing model. Therefore, we propose a dynamic pricing model based on bi-level programming approach: firstly, we establish a...

Global markets and the increasing demand of customers for individual products lead to a steady rise of product variants. Especially high quality goods on highly competitive markets like automobiles must meet customer's demands. The opportunity to configure a car according to ones' preferences...

Logistics is no longer seen as tactical and cost-driven – it is strategic. Considering the driver-on-time rules and with the perishable nature of the products, the travel length/time is one of the critical constraints in distribution logistics. We consider a typical logistics problem with...

The integrated problem of allocating and routing blood for a public and private health care system is addressed. We modelled the problem as multiple-vehicle, multi-depot, multi-criteria allocation-routing problem which is termed as integrated allocation-routing (IAR) problem. We propose a...

The efficient and automated management of customer interactions is the need of today. The customer relationship management (CRM) has helped organisations to increase the interaction with customers. Organisations also need to analyse the customer data to uncover trends in customer behaviour and...