Purpose: The purpose of this paper is to examine the effect of GST announcements (pre and post) on Malaysian stock market index. This study also utilised intraday data to look into intraday market volatility post-GST announcement. Design/methodology/approach: Both daily closing prices and...

Purpose: Despite the strategic importance of the approaches, most of the approaches consider “internal fit” or “external fit”, and do not consider the role of creative climate. The purpose of this paper is to explore the relationship between approaches to strategic human resource...

Purpose: The purpose of this paper is to identify the contemporary implementation of social media within the public sector in the Kingdom of Bahrain by reviewing each of the ministry’s presence in the social media especially on specific social media websites (Twitter, Facebook and YouTube)....

Purpose: The purpose of this paper is to investigate how the firm’s internal factors influence employee engagement (EE), which, in turn, enhances the performance of textile employees. Furthermore, the present study pursues to address the indirect effect of EE on the relationship between the...

Purpose: Security and safety have remained important concerns for mankind since ancient times. In the context of railways, however, the threat perceptions to safety and security have increased significantly lately. In view of this, the Indian Railways requires an effective and efficient...

Purpose: The purpose of this paper is to improve the yield of a particular model of a car windshield, as the organization faces losses due to poor performance and rejection. Design/methodology/approach: The Six Sigma DMAIC (define, measure, analyze, improve and control) methodology is used to...

Purpose: The purpose of this paper is to solve large-scale many-to-many hub location-routing problem (MMHLRP) using variable neighborhood search (VNS). The MMHLRP is a combination of a single allocation hub location and traveling salesman problems that are known as one of the new fields in...

Purpose: The purpose of this paper is to develop and validate a scale for measuring a customer’s perception of customer relationship management (CRM) initiatives of a bank. Based upon resource-based view, CRM technology capability has been conceptualized as a multidimensional construct...

Purpose: The purpose of this paper is to investigate the role played by service quality (SQ) in manufacturer–distributor working partnerships in the context of Indian small and medium enterprises (SMEs), and present two models which propose and validate that contributions toward SQ, made by...

Purpose: The purpose of this paper is to understand the internet user behavior, in an online environment, varying due to benefits and risks of social networking sites (SNS). This study focuses on the influence of benefits and risks of SNS on an internet user’s participation and tests the...