Purpose – Memorandum of Understanding (MoU) has been conceived as an instrument to quantify/assess social and commercial obligations/performance of central public sector enterprises (PSEs) in India. The purpose of this paper is to measure the financial performance of the MoU PSEs and to...

Purpose – The purpose of this paper is to build on the Consumer Perceived Value (CPV) phenomenon by theoretically defining and empirically developing a Services Perceived Value Scale (SPERVAL) in the context of services industry. Design/methodology/approach – The multidimensional SPERVAL...

Purpose – The purpose of this paper is to construct an empirical model of innovation as a competence of individuals and validate it. The model takes into consideration the multidimensional characteristics of individuals and the parameters of surrounding ecosystem and establishes their...