Purpose – The aim of this paper is to study the technical and scale efficiency of a set of tax offices (Inland Revenue) in Greece during the period 2001‐2006. Design/methodology/approach – The methodology used to estimate efficiency scores and Greek tax office ranking was the data...

Purpose – The purpose of this paper is to present a new look at solving the national nursing shortage problem by discussing new approaches to minimize the impact of nursing miss‐utilization and or miss‐allocation. Design/methodology/approach – Among the approaches explored is the...

Purpose – As global markets become more customer oriented, rapid response rates are now often among the most important metrics in business. To achieve the required agility, many companies are forced to take decisions of whether to vertically integrate a value chain or to outsource some of its...

Purpose – The purpose of this paper is to evaluate the enablers for improving the utilization level of advanced manufacturing technologies (AMTs) in Indian manufacturing industry. Design/methodology/approach – In this paper, a large number of manufacturing organizations have been extensively...

Purpose – Innovation is the key to sustained competitive edge, especially for organizations functioning in a fast changing environment. The purpose of this paper is to understand select factors affecting innovation in Indian pharmaceutical organizations. Design/methodology/approach – The...

Purpose – The purpose of this paper is to focus on a supply chain (SC) simulation of all its management processes by means of a multi‐agent system (MAS). Design/methodology/approach – Nowadays, the company must develop its activity in an environment characterized by: globalization, hard...

Purpose – The aim of the paper is to generate a substantive grounded theory of organizational change and leadership, particularly focusing on the manifestation and management of resistance to change, or what has been more broadly conceptualized as organization inertia....

Purpose – The purpose of this paper is to develop and validate an instrument/scale to assess the performance of Indian software professionals (SPs). Design/methodology/approach – Data were collected from 441 software and senior software engineers from eight Indian software firms. The team...

Purpose – The purpose of this paper is to understand the influence of technology change in the banking sector by employing data envelopment analysis (DEA) and also to determine the change in total factor productivity (TFP) and its components, namely technical change and technical efficiency...

Purpose – The purpose of this paper is to develop a model that incorporates the effect of rejection cost on optimal maintenance planning decisions. Such a model will help in further modelling the interrelationships between preventive maintenance and quality control policy....