Purpose Notwithstanding the expected apparent benefits of mobile technologies (MTs) in the hotel industry, their adoption is slower than forecasted. This study aims to identify the challenges faced by hotel managers in adopting MTs in their industry, such that the authors may determine the...

Purpose This study aims to explore the success factors of tourism performing arts (TPA) programs by analyzing a large data set of online reviews. Design/methodology/approach A total of 195,230 reviews from Ctrip.com were collected and preprocessed. A deep learning method was leveraged to...

Purpose This study aims to understand social media users’ responses to the influencer-endorsed wine short videos on the most popular platform – Douyin, relying on message interpretation process (MIP) framework and identify segmentation differences from gender and the generational cohorts...

Purpose This study aims to examine the effects of user-generated photos (UGPs) and review valence (RV) on hotel guests’ perceived service quality, perceived price, perceived overall image and booking intention. Design/methodology/approach An online experiment where respondents were randomly...

Purpose This paper aims to explore and discuss the impact of digital innovations from a business eco-systemic perspective. Key smart technology application themes in the cruise industry are extracted and synthesised in a “Smart Cruise Ecosystem” (SCE) framework. Design/methodology/approach...

Purpose The paper aims to find the preferences of different tourist type. Since, COVID-19 pandemic has brought the international hospitality industry to a standstill, there are some early signs of recovery. For this industry’s long-term recovery, the tourists’ changing preferences need to be...

Purpose Smart tourism technology (STT) has become prominent in the development of the tourism industry. This study aims to propose a model that integrates the cognitive–affective–behavioral model and trust transfer theory in the context of the 2018 Taichung World Flora Exposition, a...

Purpose The all-inclusive system comprises a large share of supply and demand in the worldwide tourism market. All-inclusive system investments occupy a large place in the Mediterranean coastline, especially in Turkey. The risk that may arise for hotels operating with the all-inclusive system...

Purpose The purpose of this paper is to explore external, mediator and moderator factors that influence tourist intention to use GPS-based navigation apps from the perspective of spatiotemporal tourist behavior (STTB). Design/methodology/approach A total of 636 valid questionnaires were selected...

Purpose Drawing on Ducoffe’s advertising value model, this study aims to integrate additional constructs (credibility, fantasy and visual appeal) as important antecedents to the perceived advertising value of vlogs. The study also examines the mediating role of place attachment between...