Purpose Recent advancements in wearable computing offer opportunities for art galleries to provide a unique experience. However, to ensure successful implementation of this new technology in the visitor industry, it is essential to understand user requirements from a visitor’s point of view....

Purpose – This paper aims to focus on time-related factors influencing on an itinerary planning system. The research objective is to produce an itinerary planning system which balances between the limited time of traveler and the number of tourist attractions they can visit. This system should...

Purpose The purpose of this research study is to present an overview of hotel revenue management (RM) research articles published in scholarly journals during the 2001-2013 period while offering a direction for future research that focuses on RM in the hotel industry context....

Purpose Manufacturers of smartphone devices are increasingly utilising a diverse range of sensors. This innovation has enabled developers to accurately determine a user’s current context. One area that has been significantly enhanced by the increased use of context in mobile applications is...

Purpose The purposes of this study are to identify how hotel guests perceive green practices and to explore how hotels effectively inform customers of their green practices through social media such as TripAdvisor. Design/methodology/approach To examine hotel guests’ awareness of green...

Purpose – The purpose of this paper is to examine whether social media may impact a customer’s purchasing decision during the pre-purchase stage of service consumption. Design/methodology/approach – This study implemented a primary field survey design and developed an online...

Purpose The purpose of this study is to identify and understand the emotions behind a passenger’s airport experience and how this can inform digital channel engagements. Design/methodology/approach This study investigates the emotional experience of 200 passengers’ journeys at an Australian...

Purpose The purpose of this study is to propose a conceptual model investigating the impacts of three social factors (i.e. interpersonal influence, external influence and instructor influence) on students’ intention to use e-learning in two different countries: Egypt as an example of a...

Purpose The purpose of this paper is to examine tourist behavior regarding changes in privacy issues and the advent of mobile technology, based on theoretical foundations and empirical testing. Design/methodology/approach A conceptual framework was developed based on a “three-pronged...

Purpose The purpose of this study is to empirically evaluate the influence of a hotel’s listing on the last-minute hotel booking app, HotelTonight, and average daily rate (ADR) on the hotel’s net operating income (NOI). The study examines the mediating effect of hotel occupancy rate on the...