Purpose – In the context of relationship marketing, it is highly important for providers to identify the main buyer relational benefits influencing satisfaction and loyalty so that a continuous and satisfactory business relationship is guaranteed. Since it has been reported that information...

Purpose – The paper aims to present an approach for services in the domain of tourism based on a software application in the area of ontology engineering, showing a methodology for intelligent knowledge‐based P2P networks creation, in the tourism knowledge domain, given that, potential...

Purpose – The purpose of this paper is to examine knowledge management resource inputs that affect organizational effectiveness in the restaurant industry. Design/methodology/approach – The target population of this paper was restaurant employees. Data were collected using online surveys....

Purpose – The purpose of this paper is to examine the factors that affect the usage of guest empowerment technologies (GET) with a specific focus on in‐room entertainment technologies. Design/methodology/approach – This study used structural equation modeling to evaluate the application of...

Purpose – The purpose of this paper is to explore the main barriers and key issues that the hotel industry professionals face during the Payment Card Industry Data Security Standards (PCI DSS) compliance process. This paper will help to understand weaknesses and gaps in the PCI compliance...

Purpose – The purpose of this paper is to focus on the pricing strategy for viral marketing in the context of the hotel industry and propose three typical price‐network size schedules to be tested. The paper further proposes controlled experiments in hotel industry context to examine the...

Purpose – The purpose of this paper is to review viable biometric technologies and examine their applicability in the hospitality and tourism businesses. Design/methodology/approach – First, the different types of biometrics in the market with their advantages and disadvantages are reviewed,...