Carson, James M.; McCullough, Kathleen; Russell, David T. - In: Journal of Insurance Issues 28 (2005) 2, pp. 151-166
We extend previous research by Doerpinghaus (1991) and others by examining relationships between private passenger auto insurance complaint ratios and insurer characteristics. Consistent with Doerpinghaus, results indicate that insurers with higher complaint ratios are more likely to write...