Purpose: The creation of customized, technology-based services is highly dependent on experience-based knowledge embodied in individual expert employees. Therefore, knowledge upgrading through recruitment is fundamental to advanced services firms. Paying particular attention to the role of...

Purpose: This paper examines the influence of three dimensions of customer knowledge management – knowledge from customer, knowledge for customer and knowledge about customer – on innovation capabilities (speed and quality) and new service market performance. Design/methodology/approach:...

Purpose: This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality. Design/methodology/approach: A single case study was conducted in a...

In order to acquire an effective competitive advantage on the market, the product/ brand must be understood by the prospects in a certain way. The outcome of positioning is the depiction of a clear image in the prospect’s mind of what the product can offer or mean. A clear position in the...

This article focuses on existing technologies in telecommunications but also on a comparative analysis of VoIP protocols. There will also be listed ways to extend networks and processes that contribute to the steady operation of the network as a set SLA with the support of a large number of...

To remain competitive in this global business world, organizations often find it necessary to undertake major changes that affect their processes and people. Therefore, change management is seen as a permanent business function to improve efficiency and keep organizations adaptable to the...

This article aims to demonstrate the confirmation or the refutation of the hypothesis that there is a connection between fiscal policy and economic development. The study begins with an overview of the main theoretical contributions. A few indicators that give the measure of the economic...

The culture of the organization can be a strategic tool for the success of organization, because it influences how the organization conduct its business and helps regulate, control and model of the behavior in each subculture of the organization. Often, the subcultures are viewed by management...