Purpose: This paper aims to identify the main factors affecting the success of the knowledge replication process in service firms when new units/outlets are created or acquired. Design/methodology/approach: The quantitative approach of the study is based on a survey to the first general...

Purpose: This study aims to investigate how firms’ internationalization activities through exporting influence their organizational learning. Specifically, this study examines how the level of exporting and geographic market scope impact a firm’s exploratory and exploitative R&D investment...

Purpose: The paper aims to identify, analyze and discuss the links between information and communications technology (ICT) and knowledge management (KM), on the one hand, and job satisfaction (JS) and customer satisfaction (CSAT), on the other hand, in hospitals in Lebanon....

Purpose: This paper aims to develop a conceptual model that examines the role of an individual’s confidence in the transferred knowledge in realizing benefits from such transfers. In so doing, the paper attempts to address the gap in the knowledge transfer (KT) literature pertaining to the...

Purpose: Openness to external knowledge has recently gained popularity as a means for firms to complement and leverage internal knowledge in the pursuit of innovation outcomes. However, conflicting evidence exists regarding the role of openness in external knowledge acquisition. This paper aims...

Purpose: Knowledge sharing, as a kind of social behavior that incorporates collective intelligence to achieve a certain goal, has become a remarkable developing trend in recent years. Under the context of traditional teaching, this study aims to explore the manner in which students become...

Purpose: How beneficial is interorganizational learning for research and development (R&D) consortium performance, and what factors drive the learning effectiveness? To answer these underexplored topics, this study aims to investigate the relationship between interorganizational learning and...

Purpose: This paper aims to highlight the degree of diffusion and intensity of use of knowledge management systems (KMSs) among small and medium enterprises (SMEs) in Brazil and apply a taxonomy that synthesizes the strategies of use of KMSs by the SMEs. In addition, it seeks to better...

Purpose: Based on the growing interest devoted to knowledge management (KM) in inter-organizational contexts, the purpose of this paper is to systematize existing literature and understand how it developed over time, thus tracing its roots and evolution to unveil gaps and suggest new promising...

Purpose: This paper aims to explore the effect of participant composition and contribution behavior of the different types of participants on the quality of knowledge generation in online communities. Design/methodology/approach: This study samples all the featured articles in Chinese Wikipedia...