The shift from product‐focused to customer‐focused organisational structures is motivated by the need to come closer to the problems the customer is trying to solve. This shift and the continuing demand for customer workers presents managers, human resource practitioners and workers with...

The manager/teacher role has not been sufficiently identified or discussed in various papers on managerial role theory published over the years. The present paper discusses the findings of an exploratory study of the factors related to effectiveness in performing each of the critical components...

Grounded in case study research, the consultant‐client relationship is conceived as mediating between, and reconciling, competing enactments. Through their work, consultants seek to achieve a separation from existing organisational frames of reference, commitments and routines. To achieve any...

This article investigates managerial problems in Kuwait. A total of 762 managers participated in the study. Managers perceived that the most important problems are: primacy of personal relationships over work relationships, favoritism and personal loyalty at work, subjectivity in evaluation and...

Although technology still dominates, human resources and how they are managed is receiving increased attention in the analysis of gaining competitive advantage. Yet, many complex questions remain. This study first examines the theoretical understanding of employee engagement. Then an empirical...

Internationally, a certain market failure has become apparent in terms of the effective engagement of small business owner‐managers in business support programs, and in the wider concept of life long learning. There exists a cultural gap between support agencies and the small business...

This study explored the measurement of emotional intelligence (EI) using a comprehensive scale to tap the construct. Using a sample of 295 undergraduate business majors from a mid‐western university, an exploratory factor analysis was performed to examine the factor structure of the scale....

Environmental scanning is a key factor to sustained competitive advantage of the firm and it is becoming increasingly important in small and medium enterprises (SMEs) theory and practice. Not surprisingly, it is widely viewed as the first step in the process of strategic management. The main...

This article examines the demands of emerging technologies, particularly electronic and mobile enterprises, for executives who are externally and internally expansive. Expansive leaders are people who are avid continuous learners. They may have an external focus (learning and developing...

In India, religious beliefs and social values play an important role in the workforce’s perception of work, learning, and human relation. These factors affect how total quality (TQ) should be implemented. This paper attempts to provide insights on what management needs to know about the...