Policy services have generally escaped performance evaluation techniques. Traditionally, the evaluation of the quality of policy services has been internally driven, and has tended to rely on definitions and process practices determined by the service provider rather than customer definitions of...

In an increasingly uncertain marketplace manufacturing organisations are striving to find new ways to meet customer requirements for competitively priced, customised products, delivered in shorter lead times. It is argued that to meet these demands there is a need to integrate the design,...

For the last few years, the videoconferencing system market represented by multimedia technology has enjoyed strong growth in Japan. Behind the recent upturn in this market was the strategic alliance of NTT, Japan’s largest telecommunications carrier, and PictureTel of the USA, followed by the...

Highlights the rapidly growing market for corporate management education, and the emerging role business schools are playing in this market. The article draws on 30 interviews conducted with both HR managers and academics from both new and traditional universities. The first part of the article,...

The purpose of this study was to examine the impact of applying adult education principles to training in advanced‐technology companies. First, we wanted to identify strengths and weaknesses of the training program’s content and delivery using a framework of adult education principles, in an...

Research on feedback acceptance typically has not focused on feedback given in developmental contexts nor has this research used sources other than self‐reports to measure feedback acceptance. This study examined recipient characteristics as influences on receptivity to management development...

The context of the present study is the early careers of lawyers. I examine if and how receiving “more” mentoring – in terms both of number of relationships and amount and type of assistance received – affects individuals’ satisfaction at work. Results suggest that the more...

This study investigates the compatibility of leadership values taught on MBA programmes in the United Kingdom (UK) and the expected, accepted and effective leadership values in three non‐western cultures. The study was conducted on 272 full‐time MBA graduates from Asian, Arab and African...

Organizational change is a complex phenomenon with potentially devastating consequences if not done correctly. Organizations in the global marketplace continue to experience tremendous change. This paper examines data from a survey, which examined approximately 2,000 workplaces on whether they...

This paper examines the changes that have taken place in the extent and nature of management education programmes for international business activity offered by Australian universities, i.e. the extent to which Australian universities have provided educational support in the recent major...