Purpose: The purpose of this paper is to present a methodology to develop responsible leaders through developing their response-ability within the context of their day-to-day lives that addresses the existing disconnect between the knowledge about responsible leadership and its practice....

Purpose: The purpose of this paper is to model the coaching practice on the one hand, and, on the other, develop and validate an integrative measurement scale that is associated to the following dimensions, namely, the coach’s enforcement of standards, the coach’s empathy and the coach’s...

Purpose: Massive open online courses (MOOCs), Millennials, a major financial crisis, and legitimacy issues in a mature sector, ridden by mass imitation, have plunged many business schools into an unprecedented turmoil. Most deans are struggling to address it. In such a mature sector,...

Purpose: The purpose of this paper is to investigate the effect of commitment and customer’s satisfaction on the relationship between service quality and customer retention. Design/methodology/approach: The research was conducted on the entire customer rural banks (BPR) in Makassar, South...

Purpose: The purpose of this paper is to explore the application of ideas and practice from Organisation Development to the creation of a leadership development programme, based in a UK Business School. When leadership development is constructed as a personal and relational endeavour, rather...

Purpose: The purpose of this paper is to confirm the direct and indirect effect of employee ability, perceived ethic, and leadership and leadership to service quality through employee commitment. Design/methodology/approach: A survey instrument is using to collect the data and to measure the...

Purpose: The purpose of this paper is to analyze the balanced scorecard (BSC) for measuring the competitive advantage of infrastructure assets of state-owned port in Indonesia: Pelindo IV, Makassar, Indonesia. Design/methodology/approach: This investigation adopts an explanatory and exploratory...

Purpose: The purpose of this paper is to investigate the mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty, in a study in Telkomsel-Indonesia. The product used in this research will take the...

Purpose: Driven by a shortage of leadership capacity, companies are seeking to identify leadership talent earlier. Some companies are introducing programs to identify leadership potential among university students and then hire “high potentials” directly into management designate roles. The...

Purpose: The purpose of this paper is to explore the extent to which student assessments used in two capstone courses in a Master’s in Human Resource Management (HRM) Program were authentic, and encouraged confidence in competencies identified. Design/methodology/approach: A qualitative...