The growing globalization of national economies, the increasing internationalization of production, and the rise of business networks and strategic alliances have dramatically changed the business landscape of the 1990s. These developments have created the necessity to further our understanding...

Examines the level of organizational commitment of hospital‐based pharmacists in Perth, Western Australia, and the relationship between commitment and some variables which research in other areas has suggested might be its antecedents. Argues that there are such relationships in this case as...

In developing economies state‐controlled primary organizations have an implicit responsibility to assist secondary organ‐izations in their development. Using an exploratory study, examines the interaction of these two groups in Saudi Arabia and seeks to identify significant indicators which...

Focuses on the status of ethics in the larger and more significant Australian business corporations, using a survey instrument. The findings cover the origins of Australian enterprise codes, their implementation, the use of comprehensive strategies to support them, the sanctions imposed for...

The reality of working in multicultural environments, in multinational companies and in a global marketplace have made an understanding of potential cultural and country differences imperative. Focuses on two constructs relevant to the study of work‐related behaviour, agentic self‐efficacy...

Describes how relationships were studied between employee attitudes, customer satisfaction, productivity, and administrative effectiveness at two points in time in a computer‐hardware customer‐service organization ‐ 281 employees from 92 departments participating at time 1, and 215...

Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its technical and non‐technical dimensions, must be defined through...

Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its technical and non‐technical dimensions, must be defined through...