Three categories of managerial skills are described as essential for effectiveness of senior managers: task, people and analytical and self‐development skills. Argues that managers at the lower level of the hierarchy value task‐related skills whereas self‐development and people‐ related...

Drawing on project work in public and private sector organizations, considers the critical factors for managers of central support services of working in an internal market. Considering both public and private sector experiences, the roles of both supplier and customer managers are examined....