I have observed over the last decade that managers' perceptions of interpersonal conflict are changing. Ten years ago, there was a tendency either to deny that conflict was usual, or to complain that it was frequent, but should not be. When managers were asked what aspects of human behaviour...

Reality shock occurs when a new employee's expectations, established prior to joining an organisation, differ significantly from what is experienced upon entering the organisation. This paper examines the organisational commitment and organisational entry literatures, and develops a model that...

The need for a top management transition is a situation that eventually faces all ongoing organisations. While some replacements require quick and decisive actions necessitated by the death or serious illness of the chief executive officer (CEO), a major corporate blunder, or some other...

The “formative years in business”, to borrow a phrase, are crucial to career progression in management. Variables especially relevant to the early career years (i.e., variables which have been found, or are generally thought to be associated with advancement and other criteria of success)...

This is the second part of a practical paper showing how conflict resolution skills can be used by managers. Part I of this article appeared in Vol. 2 No. 3 which outlined the FIDO model. This emphasised the importance of working through the four key issues of Feelings, Information, Decisions...

This paper proposes a new dimension to the career counselling function. It suggests an approach to solving the personnel problems currently caused by the combined effect of the economic recession, the influx of “baby boomer's” into the management sector, and the correction of past hiring...

An important test of a management development programme, in terms of conception, design and implementation, is the extent to which a predictable impact is achieved. Management development, with its usually broad‐based purposes, is a hazardous field within which to anticipate effects and...

There are probably very few college management teachers, industry trainers, or organisation development specialists that have heard of Hamburger University. Believe it or not, Hamburger University really does exist in Elk Grove Village, Illinois and it is a very large operation. You guessed it...

A number of management training models use as their foundation some variables which are controversial. Perhaps the most commonly found basis, is the Initiating Structure and Consideration theory. (Fleishman et al., 1955). It forms the central support of such popular management models as the...

Considering the highly publicised ethical crisis in public and private administration recently, the flurry of management‐oriented articles on ethics is an encouraging sign. But in their rush to recommend solutions, management theorists have gone off in many different directions. For example,...