Purpose – The purpose of this paper is to examine the dimensionality of emic (culturally specific) organizational citizenship behavior (OCB) of Mexican professionals. Design/methodology/approach – This study considered the collectivistic cultural background of Mexican professional employees...

Purpose – The purpose of this paper is to explore the nature and extent of management development and training in Palestinian telecommunication organizations using a basic trichotomous (three-stage) model: needs assessment, training development, and evaluation. Design/methodology/approach –...

Purpose – In the ever increasing competition in the employment market, an organization’s need to become a “great place to work” has gained significant momentum. Employer branding has thus emerged as an essential management practice employed by the organization to create its image as...

Purpose – The purpose of this paper is to explore the impact of academic scholarship on the development and practice of experienced managers. Design/methodology/approach – Semi-structured interviews with experienced managers, modelled on the critical incident technique. “Intertextuality”...

Purpose – The purpose of this paper is to evidence the scenarios any leader is currently facing in front of three specific situations: a volatile, uncertain, complex and ambiguous world (VUCA); a generation that is changing the way to form relationships, work and knowledge transfer;and the...

Purpose – The purpose of this paper is to further research in the leader-follower relationship by focussing on followership. Given the need to increase organizational collaboration and cooperation, this research identifies the nature of follower buy-in behaviors and characteristics and...

Purpose – The purpose of this paper is to examine skill underutilization and collective turnover in a large professional service firm (PSF). The authors hypothesize that skill underutilization is positively related to collective turnover, that skill underutilization is greater among...

Purpose – The purpose of this paper is to contribute to assertiveness research and assess the differences in assertiveness as it relates to gender, national culture, and ethnicity. Design/methodology/approach – The data for the study are from 231 undergraduate students majoring in business...

Purpose – Literature review indicates lack of using the Kano model in organizational behavior domain and managers’ satisfaction. The purpose of this paper is to propose a Kano-based model for managers’ satisfaction. Design/methodology/approach – In order to examine one of the proposed...

Purpose – Riggle et al. ’s (2009) and Rhoades and Eisenberger (2002) literature surveys are the latest available studies on antecedents and outcomes of perceived organizational support (POS). Riggle et al. work considered studies on outcomes of organizational support (1986-2006), while...