Purpose: Social media has given customers more power over sharing their knowledge, opinions and experiences with each other. Tourists as customers of destinations are also using text ads on social media and websites to share their experiences. The purpose of this study is to find out the...

Purpose: Researchers have noticed that in efficiency assessment, some attributes exhibit specializations including non-discretionary, non-controllable or undesirable. This paper aims to focus on other special factors which have target levels to achieve, i.e. the inputs (outputs) are no longer...

Purpose: The purpose of this study is to contribute to the existing knowledge about the process of achieving Lean Manufacturing (LM) success. Design/methodology/approach: This study uses interpretive structural modeling and captures the opinions of a group of LM experts from a world-class...

Purpose: The purpose of this study is to first investigate the efficiency of the most commonly used performance measures for minimizing the number of workstations (NWs) in approaches addressing simple assembly line balancing problem (SALBP) for both straight and U-shaped line, and second to...

Purpose: Many people in developing countries are suffering from serious diseases, such as HIV and tuberculosis. On the other hand, drug patents impact the availability of the drug for patients. Pharmaceutical technology transfer is widely used by domestic and foreign pharmaceutical enterprises...

Purpose: The aim of this paper is, first, the desire to present the issue of retail sector competitiveness with the simultaneous determination of factors having an impact on competitiveness and their development. The main aim is to identify the factors and relationships among those factors to...

Purpose: This paper aims to show that current Industry 4.0 maturity models primarily focus on manufacturing processes. Until now, research has been lacking with regard to outbound logistics, that is, the delivery process. This paper develops such a model. Design/methodology/approach:...

Purpose: The mobile phone industry in India is highly competitive, fast paced and technology-driven. In such a hyper competitive era, effective advertising is considered a key success driver for a mobile phone brand. The purpose of this paper is to identify advertisement effectiveness...

Purpose: Economic growth of China in the past decades has caused rapid increase in energy consumption and environmental deterioration. Therefore, it is critical to make an environmental evaluation and to help decision makers to know each province’s distance to the optimal target and improve...

Purpose: The purpose of this paper is to investigate capacity coordination in services supply chain (SSC). It provides discussion and application of various contracts in a two-stage single period SSC. Design/methodology/approach: This paper considers a two-stage serial supply chain with demand...