Purpose This paper aims to find out how construction organizations can achieve excellence and enhance excellence through knowledge and workforce management. The combination of knowledge and workforce management, referred to here as the People Capability, is the key area of concern in this study....

Purpose The paper aims to analyse the extent of volatility and generating forecasts of exchange rates of British pound and Indian rupees in US terms. Design/methodology/approach This study applies different combinations of GARCH and EGARCH models suggested in the Econometric literature to...

Purpose The purpose of this paper is to highlight the role of replications for science, and in particular the knowledge development process. Design/methodology/approach Descriptive research on the disclosure of sample parameters which are needed for replication was conducted. The analysis...

Purpose Student loyalty in higher education sector helps college administrators to establish appropriate programs that promote, establish, develop and maintain successful long-term relationships with both current and former students. The purpose of this study is to propose the use of mediation...

Purpose In the past decade, much has been written about knowledge management (KM) in the manufacturing; however, less attention has been paid to the Indian automobile ancillary industries located in Chinchwad, Pune. It is suitable to find out the relationship of the factors of the study. It...

Purpose – The purpose of this paper is to examine the constructs and establish causal relationship between factors for strategically governing a technical university in Indian context. Further, the paper carries out a systemic study to emphasize on the need for these universities to design...

Purpose This paper aims to take the challenge to propose a novel modelling approach named Change Risk Assessment Model (CRAM), which will contribute significantly to the missing formality of business models especially in the change risk assessment area and decision-making. Organisational change...

Purpose – Nowadays, most of the organizations have focused through the world on Six Sigma to reduce the costs, improve the productivity and enhance concerned individuals’ satisfaction, especially customers’ satisfaction. Annually, these organizations define and execute thousands of Six...

Purpose – Higher-order factor models have recently been dismissed as a ‘misleading’, ‘meaningless’, and ‘needless’ approach for modeling multidimensional constructs (Lee and Cadogan, 2013; L & C, 2013 hereafter). The purpose of this paper is to show that – in contrast to L & C’s...

Purpose – The purpose of this paper is to propose a model to understand the role of customer relationship management efforts in building, sustaining and enhancing customer loyalty (CL). Design/methodology/approach – This paper reviews extant literature in customer relationship management...