Purpose – The purpose of this paper is to present one modification of the fuzzy TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) and to develop a corresponding computer program which could be used for the multicriteria decision making for problems in practice....

Purpose – The purpose of this paper is to identify the success factors for implementation of enterprise resource planning (ERP) at Indian small to medium‐sized enterprises (SMEs) and to provide a comparative study with the trend in Indian large organizations and the global trend....

Purpose – The main purpose of this paper is to develop a traffic demand forecasting model specifically on international sectors from the USA. Also, in this paper, the authors formulate the service positioning matrix (SPM) that enables airlines to accurately position their services and improve...

Purpose – The aim of this paper is to demonstrate the application of optimal globalization grey relational analysis (GGRA) as a workable decision-making tool to prioritize emotional intelligence (EI) training needs of specific groups of academic leaders. Design/methodology/approach – The...

Purpose – Due to the increasing complexity of decision environments, suitable multi-criteria methods are gaining importance for the decision support function in management accounting. The analytic hierarchy process (AHP), a well-known and established OR method for solving complex decision...

Purpose – The aim of this research is to provide an approach for modeling system risk management and to develop an analytic hierarchy process (AHP)-based model for simulating decisions on introducing innovations in air transport systems. Design/methodology/approach – The paper proposes AHP...

Purpose – Industrial companies are continuously looking to improve their business turn-over and choose improvement actions to achieve this objective. Legitimating this choice by only a strategic financial point of view currently has some limits, because additional ones such as quality, delay,...

Purpose – This paper aims to discuss and collect evidence about the hypothesis that, under imperfect information, the multipurpose public organization emulates its peers, arguing that this hypothesis can be fruitful to the study of this kind of organization. Design/methodology/approach – At...

Purpose – The aim of this paper is to investigate and model the issue of selection of strategic alliance partner for managing and implementation of an operations and maintenance centre for a large telecom service provider under a managed services contract. The alliance shall enhance...

Purpose – This paper aims to focus on duopolistic competition under dynamic price and production postponement for two differentiable products that share common product platform at a certain degree of product commonality. Design/methodology/approach – Both price and production postponement...