Purpose – The purpose of this paper is to examine the relationship between safety culture and the organizational identity of safety management system (SMS), in order to provide more awareness of how airline employees perceive organizational identity and safety culture as they successfully...

Purpose – The purpose of this paper is to assess the perceptions of safety officers on Occupational Health and Safety (OHS) norms extended to the workforce in Indian industries, understand implementation levels and find out deficiencies existing therein. Design/methodology/approach – In this...

Purpose – The purpose of this paper is to identify and evaluate the critical success factors which make the dimensions for measuring customer experience (CE) in banking organizations more effective and purposeful. These critical success factors have been prioritized in order to find out which...

Purpose – Contracting is an important issue in supply chain management. In this paper, the authors aim to discuss and compare the manufacturer's contracting options when the retailer faces a traditional newsvendor problem with a fixed retail price: a wholesale price only contract, a wholesale...

Purpose – The purpose of this paper is to demonstrate a newly developed integrated multi‐criteria decision method (MCDM) with two‐sided preferences or selection scenario in build‐to‐order supply chains so as to explore the future applications like supplier parks....

Purpose – Nowadays, e‐queues are built up everywhere where customer online service is necessary such as in banks' e‐service, enterprises' e‐business, etc. In order to enhance quality of service (QoS), active queue management (AQM) algorithms are frequently employed due to their...

Purpose – The purpose of this paper is to provide an insight into the use of an integrated approach of fuzzy analytical hierarchy process (fuzzy AHP) and TOPSIS in evaluating the performance of global third party logistics service providers for effective supply chain management....

Purpose – The paper aims at the bi‐objective optimization of a two‐echelon distribution network model for facility location and capacity allocation where in a set of customer locations with demands and a set of candidate facility locations will be known in advance. The problem is to find...

Purpose – This conceptual paper aims to shed light on the nature and determinants of managerial behaviour when affected by supply chain disruptions. It aims to argue that the managerial decision‐making process is an important component in determining the eventual long‐term impact of a...

Purpose – This research aims to provide guidance for management of green service supply chains to improve the likelihood and extent of innovation and joint productivity performance for value creation, with regard to coupling the potential role of the customer to increase supply chains...