Purpose – The purpose of this paper is to develop a new model, namely service quality measurement in higher education in India (SQM‐HEI) for the measurement of service quality in higher educational institutions. Design/methodology/approach – Data were collected by means of a structured...

Purpose – The sports industry is one of the fastest growing business sectors in the world today and its primary source of revenue is derived from fans. Yet, little is known about fans' allocation of time, effort, and/or financial expenditures in regard to the sports they care so desperately...

Purpose – The purpose of this paper is to construct a model of hierarchical manpower systems which follow proportionality policies in recruitment and promotion of their staff, ostensibly with a view to safeguard the career interests of their existing employees. Design/methodology/approach –...

Purpose – This paper aims to focus on production ramp up modeling on built‐to‐order (BTO) manufacturers facing customized demand. The general purpose is to present a novel approach to managing collaboration, by considering information exchange between the manufacturer and the supplier....

Purpose – This paper aims to review the methods used by an automotive manufacturer in enhancing the supply chain management (SCM) system through a set up termed product and vendor development (PVD) programme. PVD was developed to eliminate problems faced due to late delivery and poor quality...

Purpose – The present paper seeks to address the issue of MIS where developments in IT have had a significant impact on competencies. Design/methodology/approach – This paper explores this notion which has received little coverage in IS literature to date, with a focus on the field of...

Purpose – To select the best strategies in the presence of both deterministic and non‐deterministic data in uncertain environments, without relying on weight assignment by decision makers, this paper aims to propose an innovative approach, which is based on mathematical programming called...

Purpose – This paper aims to examine the equilibrium limit price charged by a producer trying to deter the entry of a firm that can choose one of the two markets of complementary goods. Design/methodology/approach – The authors model a dynamic game of incomplete information solved using a...

Purpose – This paper seeks to demonstrate an application of a methodology, which is based on the integration of three techniques, with the purpose of modelling activity‐based costing (ABC) in restaurants. The proposed methodology serves as a tool for effectively computing values of cost...

Purpose – The purpose of this paper is to capture the causal relationships between the primary constituents of the tourism destination paradigm – namely, the economy, society, and the natural and infrastructural environments – and demand for tourism at that destination....