Purpose – This paper seeks to explore leading theories and concepts in professionalising the emerging field of business district management. Design/methodology/approach – In the context of globalization and localization, it discusses distinctive place‐based elements of business improvement...

Purpose – This study seeks to assess the psychometric properties of SERVQUAL, a prevalent instrument for measuring service quality within the “place” context of a shopping mall. Since, appearing in the management and marketing literature, this instrument has proved popular amongst...

Purpose – Worldwide approximately 200 national economies are competing in the destination market. In 2006, global government and capital expenditure exceeded US$1,480 billion making destination branding an important concept that still remains fragmented and unplanned. Dubai, an emirate of the...

Purpose – The paper's objective is to help place management practitioners (particularly downtown managers) evaluate where their work fits in the scope of possible activities which they may undertake, and whether the nature of experience and resources available to them are a good match for...

Purpose – This paper aims to deal with place management, not as an additional function to traditional silo organisations, but as a core part of a government that has been restructured to achieve complex outcomes, such as place management. The work is based on the author's experience over the...