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Search: isPartOf:"Journal of Service Management"
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Dienstleistung
13
Services
13
Customer integration
11
Kundenintegration
11
Consumer behaviour
10
Dienstleistungssektor
10
Innovation
10
Konsumentenverhalten
10
Service industry
10
Dienstleistungsinnovation
9
Service innovation
9
Betriebliche Wertschöpfung
8
Beziehungsmarketing
8
Relationship marketing
8
Value creation
8
Service-dominant logic
7
Artificial intelligence
6
Dienstleistungsqualität
6
Digitalisierung
6
Digitization
6
Innovation management
6
Innovationsmanagement
6
Service quality
6
Service-Dominant Logic
6
Bibliometrics
5
Business model
5
Gesundheitsversorgung
5
Gesundheitswesen
5
Health care
5
Health care system
5
Künstliche Intelligenz
5
Robot
5
Roboter
5
Bibliometrie
4
Customer journey
4
Customer satisfaction
4
Dienstleistungsmanagement
4
Digital goods
4
Digitale Güter
4
Geschäftsmodell
4
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61
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10
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Article
61
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50
Aufsatz in Zeitschrift
50
research-article
9
conceptual-paper
1
review
1
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English
61
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Edvardsson, Bo
4
Wirtz, Jochen
4
Kowalkowski, Christian
3
Satzger, Gerhard
3
Valtakoski, Aku
3
Alavipour, Roya Sadat
2
Alexander, Matthew
2
Dens, Nathalie
2
Fella, Stefanie
2
Glaa, Besma
2
Huikkola, Tuomas
2
Hunke, Fabian
2
Jaakkola, Elina
2
Kleinaltenkamp, Michael
2
Kohtamäki, Marko
2
Koskela-Huotari, Kaisa
2
Kuhnle, Janina S.
2
Liu, Qing
2
Lopes, Ana Isabel
2
Malthouse, Edward C.
2
Mele, Cristina
2
Nansubuga, Brenda
2
Patrício, Lia
2
Pelsmacker, Patrick de
2
Rabetino, Rodrigo
2
Ratay, Christoph
2
Roth, Angela
2
Russo Spena, Tiziana
2
Schepers, Jeroen
2
Smith, Nicholas A.
2
Tuunanen, Tuure
2
Vakeel, Khadija Ali
2
Wei, Chunhao
2
Zechiel, Felix
2
Öberg, Christina
2
Aksoy, Lerzan
1
As'ad, Nabila
1
As’ad, Nabila
1
Bartsch, Silke
1
Benz, Carina
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Published in...
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Journal of service management
34
Journal of service management research : SMR
16
Journal of Service Management
11
Source
All
ECONIS (ZBW)
50
Other ZBW resources
11
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1
Agencement of onlife and phygital : smart tech-enabled value co-creation practices
Mele, Cristina
;
Russo Spena, Tiziana
- In:
Journal of service management
36
(
2025
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10015401089
Saved in:
2
Human-AI resource relations in value cocreation in service ecosystems
Kaartemo, Valtteri
;
Helkkula, Anu
- In:
Journal of service management
36
(
2025
)
2
,
pp. 291-306
Persistent link: https://www.econbiz.de/10015401102
Saved in:
3
Value cocreation and innovation involving consumers and providers interacting with technology : a digital ethnographic study of online mental health forums
Farmer, Jane
;
Steiner, Artur
;
Kilpatrick, Sue
; …
- In:
Journal of service management
36
(
2025
)
2
,
pp. 270-290
Persistent link: https://www.econbiz.de/10015401099
Saved in:
4
Exploring volunteers' role in healthcare service ecosystems : value co-creation, self-adjustment and re-humanisation
Di Pietro, Laura
;
Ungaro, Veronica
;
Renzi, Maria Francesca
- In:
Journal of service management
36
(
2025
)
2
,
pp. 184-216
Persistent link: https://www.econbiz.de/10015401087
Saved in:
5
Value creation in the information economy : the triad of AI, service, and human work
Roth, Angela
;
Benz, Carina
;
Wilga, Matthäus
;
Hottum, Peter
- In:
Journal of service management research : SMR
8
(
2024
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10015149480
Saved in:
6
From acquisition to retention : a single case study exploring the adaptation of customer value propositions in a subscription business
Elgeti, Laura
;
Kleinaltenkamp, Michael
;
Prohl-Schwenke, …
- In:
Journal of service management research : SMR
8
(
2024
)
1
,
pp. 13-28
Persistent link: https://www.econbiz.de/10015149481
Saved in:
7
Determinants of work intensity in three service sectors
Hünefeld, Lena
;
Lück, Marcel
;
Möller, Helene
; …
- In:
Journal of service management research : SMR
8
(
2024
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10015149482
Saved in:
8
Digital service innovation (DSI) : a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods
Rabetino, Rodrigo
;
Kohtamäki, Marko
;
Huikkola, Tuomas
- In:
Journal of service management
35
(
2024
)
2
,
pp. 176-201
Persistent link: https://www.econbiz.de/10015077972
Saved in:
9
Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform
Narvaiza, Lorea
;
Campos, Jose Antonio
;
Martín Peña, …
- In:
Journal of service management
35
(
2024
)
2
,
pp. 253-279
Persistent link: https://www.econbiz.de/10015077982
Saved in:
10
Digital service innovation in B2B markets
Kowalkowski, Christian
;
Wirtz, Jochen
;
Ehret, Michael
- In:
Journal of service management
35
(
2024
)
2
,
pp. 280-305
Persistent link: https://www.econbiz.de/10015077990
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