Search Results - isPartOf:"Journal of Service Theory and Practice"

Smartness unleashed : a multilevel model for understanding consumers' perceptions and adoption across a myriad of smart offerings

Fricke, Antje; Pieper, Nadine; Woisetschläger, David - In: Journal of service theory and practice 34 (2024) 2, pp. 163-190

Persistent link: https://www.econbiz.de/10014526056

Serving customers through chatbots : positive and negative effects on customer experience

Ranieri, Angelo; Di Bernardo, Irene; Mele, Cristina - In: Journal of service theory and practice 34 (2024) 2, pp. 191-215

Persistent link: https://www.econbiz.de/10014526066

Business model innovation through the adoption of service logic : evolving to servification

Grönroos, Christian - In: Journal of service theory and practice 34 (2024) 3, pp. 347-360

Persistent link: https://www.econbiz.de/10015055413

A systematic literature review on transformative practices and well-being outcomes in healthcare service

Ungaro, Veronica; Di Pietro, Laura; Guglielmetti … - In: Journal of service theory and practice 34 (2024) 3, pp. 432-463

Persistent link: https://www.econbiz.de/10015055420

GraphEx: visualizing and managing customer experience in its multidimensionality

Sahhar, Yasin; Loohuis, Raymond; Henseler, Jörg - In: Journal of Service Theory and Practice 33 (2023) 7, pp. 94-115

Purpose Customer experience has become a vital premise in service theory and practice. Despite researchers' and managers' growing interest, the customer experience remains a complex and multidimensional concept that is challenging for service providers to understand. This study aims to graph the...

Persistent link: https://www.econbiz.de/10014907433

Towards a better understanding of volunteer engagement : self-determined motivations, self-expression needs and co-creation outcomes

Fernandes, Teresa; Matos, Manuel Aires de - In: Journal of service theory and practice 33 (2023) 7, pp. 1-27

Persistent link: https://www.econbiz.de/10014448152

Well-being creation by senior volunteers in a service provider context

Shirahada, Kunio; Wilson, Alan M. - In: Journal of service theory and practice 33 (2023) 7, pp. 28-51

Persistent link: https://www.econbiz.de/10014448159

Service robots and artificial morality : an examination of robot behavior that violates human privacy

Söderlund, Magnus - In: Journal of service theory and practice 33 (2023) 7, pp. 52-72

Persistent link: https://www.econbiz.de/10014448171

The demand-what-you-want strategy to service recovery : achieving high customer satisfaction with low service failure compensation using anchoring and precision effects

Korn, Nathalie; Björkman, Jesper; Ek, Peter; Pihlgren, … - In: Journal of service theory and practice 33 (2023) 7, pp. 73-93

Persistent link: https://www.econbiz.de/10014448174

GraphEx : visualizing and managing customer experience in its multidimensionality

Sahhar, Yasin; Loohuis, Raymond; Henseler, Jörg - In: Journal of service theory and practice 33 (2023) 7, pp. 94-115

Persistent link: https://www.econbiz.de/10014448187