Search Results - isPartOf:"Journal of Service Theory and Practice"

Finding a fit between CXO's experience and AI usage in CXO decision-making : evidence from knowledge-intensive professional service firms

Kondapaka, Poojitha; Khanra, Sayantan; Malik, Ashish; … - In: Journal of service theory and practice 33 (2023) 2, pp. 280-308

Persistent link: https://www.econbiz.de/10014302309

How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses

Cohen, Alex H.; Fresneda, Jorge E.; Anderson, Rolph E. - In: Journal of service theory and practice 33 (2023) 3, pp. 329-351

Persistent link: https://www.econbiz.de/10014302334

Gamification in the customer journey : a conceptual model and future research opportunities

Silva, Jorge Henrique de Oliveira; Mendes, Glauco H. de … - In: Journal of service theory and practice 33 (2023) 3, pp. 352-386

Persistent link: https://www.econbiz.de/10014302338

Failure to maintain customers : antecedents and consequences of service downgrades

Lin, Liming; Guo, Zhaoyang; Zhou, Chenxi - In: Journal of service theory and practice 33 (2023) 3, pp. 387-411

Persistent link: https://www.econbiz.de/10014302342

Linking environmentally-specific empowering leadership to hotel employees' green creativity : understanding mechanisms and boundary conditions

Badar, Kamal; Kundi, Yasir Mansoor; Siddiquei, Ahmad Nabeel - In: Journal of service theory and practice 33 (2023) 3, pp. 412-435

Persistent link: https://www.econbiz.de/10014302345

"Turning role conflict into performance" : assessing the moderating role of self-monitoring, manager trust and manager identification

Kalra, Ashish; Itani, Omar S.; Sun, Sijie - In: Journal of service theory and practice 33 (2023) 3, pp. 436-461

Persistent link: https://www.econbiz.de/10014302351

Redesigning loyalty marketing for a better world : the impact of green loyalty programs on perceived value

Flacandji, Michaël; Passebois-Ducros, Juliette; Ieva, Marco - In: Journal of service theory and practice 33 (2023) 4, pp. 465-487

Persistent link: https://www.econbiz.de/10014302355

Consumer confusion and its consequences in the e-hospitality marketplace : the mediating role of negative emotions

Sharma, Anuradha; Singh, Jagwinder; Prakash, Gyan - In: Journal of service theory and practice 33 (2023) 4, pp. 488-510

Purpose Cluttered website layout and a poor presentation of information on limited web space are present on tourism websites as ineffective marketplace stimuli that give rise to the problem of consumers' confusion. Based on stimulus organism response theory (SOR), this research investigates the...

Persistent link: https://www.econbiz.de/10014302361

Linking entrepreneurial leadership and innovation performance in hospitality firms : the roles of innovation strategy and knowledge acquisition

Hoang, Giang; Nguyen, Huong; Luu Trong Tuan; Nguyen Thuy Thu - In: Journal of service theory and practice 33 (2023) 4, pp. 511-536

Persistent link: https://www.econbiz.de/10014302367

Participative leadership and service recovery performance : a moderated mediation model

Khan, Muhammad Aamir Shafique; Du, Jianguo; Jin, Shuai; … - In: Journal of service theory and practice 33 (2023) 4, pp. 537-555

Persistent link: https://www.econbiz.de/10014302373