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  • Search: isPartOf:"Journal of Service Theory and Practice"
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Year of publication
Subject
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Consumer behaviour 109 Konsumentenverhalten 108 Service quality 97 Relationship marketing 95 Beziehungsmarketing 94 Dienstleistungsqualität 89 Customer satisfaction 71 Kundenzufriedenheit 66 Customer integration 43 Kundenintegration 43 Service industry 39 Dienstleistungssektor 38 Value creation 33 Emotion 32 Betriebliche Wertschöpfung 30 Customer service 30 Kundenservice 29 Value co-creation 26 Services 23 Arbeitsverhalten 22 Work behaviour 22 Complaint management 21 Beschwerdemanagement 20 Dienstleistung 18 Service-dominant logic 18 Arbeitszufriedenheit 17 Customer experience 17 Job satisfaction 17 Brand management 15 Co-creation 15 Innovation 15 Service-Dominant Logic 15 Dienstleistungsmarketing 14 Leistungsmotivation 14 Markenführung 14 Online retailing 14 Online-Handel 14 Service recovery 14 Services marketing 14 Work motivation 14
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Online availability
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Undetermined 510 Free 15 CC license 1
Type of publication
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Article 555 Book / Working Paper 13
Type of publication (narrower categories)
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Article in journal 267 Aufsatz in Zeitschrift 267 research-article 124 Conference paper 21 Konferenzbeitrag 21 conceptual-paper 14 back-matter 10 Collection of articles of several authors 6 Sammelwerk 6 Aufsatzsammlung 4 Konferenzschrift 3 review 3 editorial 2 Conference proceedings 1 case-report 1
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Language
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English 568
Author
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Sigala, Marianna 11 Ranaweera, Chatura 10 Chen, Tom 9 Mele, Cristina 9 Russell-Bennett, Rebekah 9 Brodie, Roderick J. 8 Conduit, Jodie 8 Hur, Won-Moo 8 Polese, Francesco 8 Sajtos, Laszlo 8 Sok, Phyra 8 Karpen, Ingo Oswald 7 Plewa, Carolin 7 Sharma, Piyush 7 Laszlo Sajtos, Dr 6 Mulcahy, Rory Francis 6 Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate 6 Snell, Lan 6 Soutar, Geoffrey N. 6 Sweeney, Jillian C. 6 Barnes, Donald C. 5 Gummesson, Evert 5 Heinonen, Kristina 5 Johns, Raechel 5 Kleinaltenkamp, Michael 5 Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate 5 Schuster, Lisa 5 Sok, Keo Mony 5 Tregua, Marco 5 Calabretta, Giulia 4 Carrubbo, Luca 4 Chen, Ying-Hueih 4 Chien, Shu-Hua 4 Dean, Alison 4 Finsterwalder, Jörg 4 Gouthier, Matthias 4 Guchait, Priyanko 4 Gudergan, Siegfried 4 Karjaluoto, Heikki 4 Keh, Hean Tat 4
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Institution
All
ANZMAC Conference <2019, Wellington> 1 Naples Forum on Service <3., 2013, Ischia> 1 Naples Forum on Service <4., 2015, Neapel> 1
Published in...
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Journal of Service Theory and Practice 296 Journal of service theory and practice : JSTP 140 Journal of service theory and practice 132 Journal of Service Theory and Practice: Volume 25, Issue 2 1
Source
All
Other ZBW resources 294 ECONIS (ZBW) 274
Showing 101 - 110 of 568
Cover Image
Demystifying employee co-creation : optimism and pro-social behaviour as moderators
Bangun, Yosafat; Fatima, Johra Kayeser; Talukder, Majharul - In: Journal of service theory and practice 33 (2023) 4, pp. 556-576
Persistent link: https://www.econbiz.de/10014302385
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Managing burnout from engagement-derived acting strategy
Prentice, Catherine; Snell, Lan; Sok, Phyra - In: Journal of service theory and practice 33 (2023) 4, pp. 577-597
Persistent link: https://www.econbiz.de/10014302390
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Guest editorial: emerging digital technologies and professional services : current and future research agenda
Sharma, Piyush; Chan, Wa Kimmy; Kingshott, Russel - In: Journal of service theory and practice 33 (2023) 2, pp. 141-148
Persistent link: https://www.econbiz.de/10014302021
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Special issue: emerging digital technologies and professional services : current and future research agenda
Sharma, Piyush (ed.); Chan, Kimmy Wa (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014302036
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"Going on a sensory adventure, a touchy subject?" : investigating haptic technology and consumer adventure orientation
Mulcahy, Rory Francis; Riedel, Aimee - In: Journal of service theory and practice 32 (2022) 1, pp. 5-29
Persistent link: https://www.econbiz.de/10012879143
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Personal goals in consumers' adoption of mHealth services
Schuster, Lisa; Parkinson, Joy - In: Journal of service theory and practice 32 (2022) 1, pp. 30-51
Persistent link: https://www.econbiz.de/10012879145
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A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being
Mele, Cristina; Marzullo, Marialuisa; Di Bernardo, Irene; … - In: Journal of service theory and practice 32 (2022) 1, pp. 52-74
Persistent link: https://www.econbiz.de/10012879149
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Blended human-technology service realities in healthcare
Dodds, Sarah; Russell-Bennett, Rebekah; Chen, Tom; … - In: Journal of service theory and practice 32 (2022) 1, pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
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A sequential process from external stakeholder pressures to performance in services
Shi, Yu; Tsai, Kuen-hung - In: Journal of service theory and practice 32 (2022) 5, pp. 589-619
Persistent link: https://www.econbiz.de/10013349360
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"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Yung-Cheng; Lin, Heng-Yu; Chou, Cindy Yunhsin; … - In: Journal of service theory and practice 32 (2022) 5, pp. 620-639
Persistent link: https://www.econbiz.de/10013349361
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