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  • Search: isPartOf:"Journal of Service Theory and Practice"
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Year of publication
Subject
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Consumer behaviour 109 Konsumentenverhalten 108 Service quality 97 Relationship marketing 95 Beziehungsmarketing 94 Dienstleistungsqualität 89 Customer satisfaction 71 Kundenzufriedenheit 66 Customer integration 43 Kundenintegration 43 Service industry 39 Dienstleistungssektor 38 Value creation 33 Emotion 32 Betriebliche Wertschöpfung 30 Customer service 30 Kundenservice 29 Value co-creation 26 Services 23 Arbeitsverhalten 22 Work behaviour 22 Complaint management 21 Beschwerdemanagement 20 Dienstleistung 18 Service-dominant logic 18 Arbeitszufriedenheit 17 Customer experience 17 Job satisfaction 17 Brand management 15 Co-creation 15 Innovation 15 Service-Dominant Logic 15 Dienstleistungsmarketing 14 Leistungsmotivation 14 Markenführung 14 Online retailing 14 Online-Handel 14 Service recovery 14 Services marketing 14 Work motivation 14
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Online availability
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Undetermined 510 Free 15 CC license 1
Type of publication
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Article 555 Book / Working Paper 13
Type of publication (narrower categories)
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Article in journal 267 Aufsatz in Zeitschrift 267 research-article 124 Conference paper 21 Konferenzbeitrag 21 conceptual-paper 14 back-matter 10 Collection of articles of several authors 6 Sammelwerk 6 Aufsatzsammlung 4 Konferenzschrift 3 review 3 editorial 2 Conference proceedings 1 case-report 1
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Language
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English 568
Author
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Sigala, Marianna 11 Ranaweera, Chatura 10 Chen, Tom 9 Mele, Cristina 9 Russell-Bennett, Rebekah 9 Brodie, Roderick J. 8 Conduit, Jodie 8 Hur, Won-Moo 8 Polese, Francesco 8 Sajtos, Laszlo 8 Sok, Phyra 8 Karpen, Ingo Oswald 7 Plewa, Carolin 7 Sharma, Piyush 7 Laszlo Sajtos, Dr 6 Mulcahy, Rory Francis 6 Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate 6 Snell, Lan 6 Soutar, Geoffrey N. 6 Sweeney, Jillian C. 6 Barnes, Donald C. 5 Gummesson, Evert 5 Heinonen, Kristina 5 Johns, Raechel 5 Kleinaltenkamp, Michael 5 Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate 5 Schuster, Lisa 5 Sok, Keo Mony 5 Tregua, Marco 5 Calabretta, Giulia 4 Carrubbo, Luca 4 Chen, Ying-Hueih 4 Chien, Shu-Hua 4 Dean, Alison 4 Finsterwalder, Jörg 4 Gouthier, Matthias 4 Guchait, Priyanko 4 Gudergan, Siegfried 4 Karjaluoto, Heikki 4 Keh, Hean Tat 4
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Institution
All
ANZMAC Conference <2019, Wellington> 1 Naples Forum on Service <3., 2013, Ischia> 1 Naples Forum on Service <4., 2015, Neapel> 1
Published in...
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Journal of Service Theory and Practice 296 Journal of service theory and practice : JSTP 140 Journal of service theory and practice 132 Journal of Service Theory and Practice: Volume 25, Issue 2 1
Source
All
Other ZBW resources 294 ECONIS (ZBW) 274
Showing 111 - 120 of 568
Cover Image
Dimensions of e-return service quality : conceptual refinement and directions for measurement
Saxena, Shilpi; Chawla, Vaibhav; Tähtinen, Jaana - In: Journal of service theory and practice 32 (2022) 5, pp. 640-672
Persistent link: https://www.econbiz.de/10013349364
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Transforming healthcare service environments : a sensory-based approach
Yap, Sheau-Fen; Phillips, Megan; Hwang, Euejung; Xu, Yingzi - In: Journal of service theory and practice 32 (2022) 5, pp. 673-700
Persistent link: https://www.econbiz.de/10013349373
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Driving organisational change in SMEs using service design
Salgado, Maricela; Castro Martínez, María Valeria de; … - In: Journal of service theory and practice 32 (2022) 5, pp. 701-736
Persistent link: https://www.econbiz.de/10013349376
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Effects of the manager's goal orientation on frontline service employees' service-sales ambidexterity conversion
Yen, HsiuJu Rebecca; Hu, Paul Jen-Hwa; Liao, Yi-Chun; … - In: Journal of service theory and practice 32 (2022) 6, pp. 737-761
Persistent link: https://www.econbiz.de/10013440318
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How can the subjective well-being of nurses be predicted? : understanding the mediating effect of psychological distress, psychological resilience and emotional exhaustion
Anasori, Elham; Kucukergin, Kemal Gurkan; Soliman, Mohammad - In: Journal of service theory and practice 32 (2022) 6, pp. 762-780
Persistent link: https://www.econbiz.de/10013440321
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Humor in the sky : the use of affiliative and aggressive humor in cabin crews facing passenger misconduct
Curşeu, Petru Lucian; Gheorghe, Andreea; Bria, Mara; … - In: Journal of service theory and practice 32 (2022) 6, pp. 781-796
Persistent link: https://www.econbiz.de/10013440330
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Online service failure : antecedents, moderators and consequences
Adil, Mohd; Sadiq, Mohd; Jebarajakirthy, Charles; … - In: Journal of service theory and practice 32 (2022) 6, pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
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Dynamic customer-oriented relational capabilities : how do they impact internationalizing firm performance?
Mishra, Abhishek; Anning-Dorson, Thomas - In: Journal of service theory and practice 32 (2022) 6, pp. 843-871
Persistent link: https://www.econbiz.de/10013440338
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Designing energy solutions : a comparison of two participatory design approaches for service innovation
Willmott, Taylor Jade; Hurley, Erin; Rundle-Thiele, Sharyn - In: Journal of service theory and practice 32 (2022) 3, pp. 353-377
Persistent link: https://www.econbiz.de/10013272961
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How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo; Shin, Yuhyung; Hwang, Hansol - In: Journal of service theory and practice 32 (2022) 3, pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
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