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Search: isPartOf:"Journal of Service Theory and Practice"
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Subject
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Consumer behaviour
109
Konsumentenverhalten
108
Service quality
97
Relationship marketing
95
Beziehungsmarketing
94
Dienstleistungsqualität
89
Customer satisfaction
71
Kundenzufriedenheit
66
Customer integration
43
Kundenintegration
43
Service industry
39
Dienstleistungssektor
38
Value creation
33
Emotion
32
Betriebliche Wertschöpfung
30
Customer service
30
Kundenservice
29
Value co-creation
26
Services
23
Arbeitsverhalten
22
Work behaviour
22
Complaint management
21
Beschwerdemanagement
20
Dienstleistung
18
Service-dominant logic
18
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Brand management
15
Co-creation
15
Innovation
15
Service-Dominant Logic
15
Dienstleistungsmarketing
14
Leistungsmotivation
14
Markenführung
14
Online retailing
14
Online-Handel
14
Service recovery
14
Services marketing
14
Work motivation
14
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Online availability
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Undetermined
510
Free
15
CC license
1
Type of publication
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Article
555
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
267
Aufsatz in Zeitschrift
267
research-article
124
Conference paper
21
Konferenzbeitrag
21
conceptual-paper
14
back-matter
10
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
4
Konferenzschrift
3
review
3
editorial
2
Conference proceedings
1
case-report
1
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Language
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English
568
Author
All
Sigala, Marianna
11
Ranaweera, Chatura
10
Chen, Tom
9
Mele, Cristina
9
Russell-Bennett, Rebekah
9
Brodie, Roderick J.
8
Conduit, Jodie
8
Hur, Won-Moo
8
Polese, Francesco
8
Sajtos, Laszlo
8
Sok, Phyra
8
Karpen, Ingo Oswald
7
Plewa, Carolin
7
Sharma, Piyush
7
Laszlo Sajtos, Dr
6
Mulcahy, Rory Francis
6
Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate
6
Snell, Lan
6
Soutar, Geoffrey N.
6
Sweeney, Jillian C.
6
Barnes, Donald C.
5
Gummesson, Evert
5
Heinonen, Kristina
5
Johns, Raechel
5
Kleinaltenkamp, Michael
5
Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate
5
Schuster, Lisa
5
Sok, Keo Mony
5
Tregua, Marco
5
Calabretta, Giulia
4
Carrubbo, Luca
4
Chen, Ying-Hueih
4
Chien, Shu-Hua
4
Dean, Alison
4
Finsterwalder, Jörg
4
Gouthier, Matthias
4
Guchait, Priyanko
4
Gudergan, Siegfried
4
Karjaluoto, Heikki
4
Keh, Hean Tat
4
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Institution
All
ANZMAC Conference <2019, Wellington>
1
Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
Published in...
All
Journal of Service Theory and Practice
296
Journal of service theory and practice : JSTP
140
Journal of service theory and practice
132
Journal of Service Theory and Practice: Volume 25, Issue 2
1
Source
All
Other ZBW resources
294
ECONIS (ZBW)
274
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111
Dimensions of e-return service quality : conceptual refinement and directions for measurement
Saxena, Shilpi
;
Chawla, Vaibhav
;
Tähtinen, Jaana
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 640-672
Persistent link: https://www.econbiz.de/10013349364
Saved in:
112
Transforming healthcare service environments : a sensory-based approach
Yap, Sheau-Fen
;
Phillips, Megan
;
Hwang, Euejung
;
Xu, Yingzi
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 673-700
Persistent link: https://www.econbiz.de/10013349373
Saved in:
113
Driving organisational change in SMEs using service design
Salgado, Maricela
;
Castro Martínez, María Valeria de
; …
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 701-736
Persistent link: https://www.econbiz.de/10013349376
Saved in:
114
Effects of the manager's goal orientation on frontline service employees' service-sales ambidexterity conversion
Yen, HsiuJu Rebecca
;
Hu, Paul Jen-Hwa
;
Liao, Yi-Chun
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 737-761
Persistent link: https://www.econbiz.de/10013440318
Saved in:
115
How can the subjective well-being of nurses be predicted? : understanding the mediating effect of psychological distress, psychological resilience and emotional exhaustion
Anasori, Elham
;
Kucukergin, Kemal Gurkan
;
Soliman, Mohammad
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 762-780
Persistent link: https://www.econbiz.de/10013440321
Saved in:
116
Humor in the sky : the use of affiliative and aggressive humor in cabin crews facing passenger misconduct
Curşeu, Petru Lucian
;
Gheorghe, Andreea
;
Bria, Mara
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 781-796
Persistent link: https://www.econbiz.de/10013440330
Saved in:
117
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
118
Dynamic customer-oriented relational capabilities : how do they impact internationalizing firm performance?
Mishra, Abhishek
;
Anning-Dorson, Thomas
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013440338
Saved in:
119
Designing energy solutions : a comparison of two participatory design approaches for service innovation
Willmott, Taylor Jade
;
Hurley, Erin
;
Rundle-Thiele, Sharyn
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 353-377
Persistent link: https://www.econbiz.de/10013272961
Saved in:
120
How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo
;
Shin, Yuhyung
;
Hwang, Hansol
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
Saved in:
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