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  • Search: isPartOf:"Journal of Service Theory and Practice"
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Year of publication
Subject
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Consumer behaviour 109 Konsumentenverhalten 108 Service quality 97 Relationship marketing 95 Beziehungsmarketing 94 Dienstleistungsqualität 89 Customer satisfaction 71 Kundenzufriedenheit 66 Customer integration 43 Kundenintegration 43 Service industry 39 Dienstleistungssektor 38 Value creation 33 Emotion 32 Betriebliche Wertschöpfung 30 Customer service 30 Kundenservice 29 Value co-creation 26 Services 23 Arbeitsverhalten 22 Work behaviour 22 Complaint management 21 Beschwerdemanagement 20 Dienstleistung 18 Service-dominant logic 18 Arbeitszufriedenheit 17 Customer experience 17 Job satisfaction 17 Brand management 15 Co-creation 15 Innovation 15 Service-Dominant Logic 15 Dienstleistungsmarketing 14 Leistungsmotivation 14 Markenführung 14 Online retailing 14 Online-Handel 14 Service recovery 14 Services marketing 14 Work motivation 14
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Online availability
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Undetermined 510 Free 15 CC license 1
Type of publication
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Article 555 Book / Working Paper 13
Type of publication (narrower categories)
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Article in journal 267 Aufsatz in Zeitschrift 267 research-article 124 Conference paper 21 Konferenzbeitrag 21 conceptual-paper 14 back-matter 10 Collection of articles of several authors 6 Sammelwerk 6 Aufsatzsammlung 4 Konferenzschrift 3 review 3 editorial 2 Conference proceedings 1 case-report 1
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Language
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English 568
Author
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Sigala, Marianna 11 Ranaweera, Chatura 10 Chen, Tom 9 Mele, Cristina 9 Russell-Bennett, Rebekah 9 Brodie, Roderick J. 8 Conduit, Jodie 8 Hur, Won-Moo 8 Polese, Francesco 8 Sajtos, Laszlo 8 Sok, Phyra 8 Karpen, Ingo Oswald 7 Plewa, Carolin 7 Sharma, Piyush 7 Laszlo Sajtos, Dr 6 Mulcahy, Rory Francis 6 Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate 6 Snell, Lan 6 Soutar, Geoffrey N. 6 Sweeney, Jillian C. 6 Barnes, Donald C. 5 Gummesson, Evert 5 Heinonen, Kristina 5 Johns, Raechel 5 Kleinaltenkamp, Michael 5 Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate 5 Schuster, Lisa 5 Sok, Keo Mony 5 Tregua, Marco 5 Calabretta, Giulia 4 Carrubbo, Luca 4 Chen, Ying-Hueih 4 Chien, Shu-Hua 4 Dean, Alison 4 Finsterwalder, Jörg 4 Gouthier, Matthias 4 Guchait, Priyanko 4 Gudergan, Siegfried 4 Karjaluoto, Heikki 4 Keh, Hean Tat 4
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Institution
All
ANZMAC Conference <2019, Wellington> 1 Naples Forum on Service <3., 2013, Ischia> 1 Naples Forum on Service <4., 2015, Neapel> 1
Published in...
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Journal of Service Theory and Practice 296 Journal of service theory and practice : JSTP 140 Journal of service theory and practice 132 Journal of Service Theory and Practice: Volume 25, Issue 2 1
Source
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Other ZBW resources 294 ECONIS (ZBW) 274
Showing 121 - 130 of 568
Cover Image
Fostering engagement among emotionally exhausted frontline employees in financial services sector
Sahi, Gurjeet Kaur; Roy, Sanjit; Singh, Tisha - In: Journal of service theory and practice 32 (2022) 3, pp. 400-431
Persistent link: https://www.econbiz.de/10013273029
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How does relationship length influence donation amount over time for regular members of nonprofit organizations : the moderating role of donation frequency
Minguez, Ana; Sesé, F. Javier - In: Journal of service theory and practice 32 (2022) 3, pp. 432-451
Persistent link: https://www.econbiz.de/10013273032
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Coping with no-show behaviour in appointment services : a multistage perspective
Xu, Xiaoyan; Hu, Miao; Li, Xiaodong - In: Journal of service theory and practice 32 (2022) 3, pp. 452-474
Persistent link: https://www.econbiz.de/10013273038
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Creating harmony through a plethora of interests, resources and actors : the challenging task of orchestrating the service ecosystem
Carida', Angela; Colurcio, Maria; Edvardsson, Bo; … - In: Journal of service theory and practice 32 (2022) 4, pp. 477-504
Persistent link: https://www.econbiz.de/10013273055
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How and when do the ambidextrous frontline sales employees achieve superior sales performance?
Sok, Keo Mony; Bin, Devin; Sok, Phyra - In: Journal of service theory and practice 32 (2022) 4, pp. 505-520
Persistent link: https://www.econbiz.de/10013273059
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Sustainability in retail services : a transformative service research (TSR) perspective
Dodds, Sarah; Palakshappa, Nitha; Stangl, Loren M. - In: Journal of service theory and practice 32 (2022) 4, pp. 521-544
Persistent link: https://www.econbiz.de/10013273061
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The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer; Khan, Md Irfanuzzaman; Johns, Raechel - In: Journal of service theory and practice 32 (2022) 4, pp. 545-564
Persistent link: https://www.econbiz.de/10013273063
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The effects of hotel employee ternary safety behavior on negative safety outcomes : the moderation of job vigor and emotional exhaustion
Zhang, Jiangchi; Xie, Chaowu; Morrison, Alastair M.; … - In: Journal of service theory and practice 32 (2022) 4, pp. 565-585
Persistent link: https://www.econbiz.de/10013273066
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I'm no expert, but … ? : consumer use of supportive digital tools in health services
Bocking, Helen; Russell-Bennett, Rebekah; Letheren, Kate - In: Journal of service theory and practice 32 (2022) 2, pp. 105-131
Persistent link: https://www.econbiz.de/10013190858
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Cover Image
Why do consumers become providers? : self-determination in the sharing economy
Lang, Bodo; Kemper, Joya; Dolan, Rebecca; Northey, Gavin - In: Journal of service theory and practice 32 (2022) 2, pp. 132-155
Persistent link: https://www.econbiz.de/10013190860
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