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Search: isPartOf:"Journal of Service Theory and Practice"
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Subject
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Consumer behaviour
109
Konsumentenverhalten
108
Service quality
97
Relationship marketing
95
Beziehungsmarketing
94
Dienstleistungsqualität
89
Customer satisfaction
71
Kundenzufriedenheit
66
Customer integration
43
Kundenintegration
43
Service industry
39
Dienstleistungssektor
38
Value creation
33
Emotion
32
Betriebliche Wertschöpfung
30
Customer service
30
Kundenservice
29
Value co-creation
26
Services
23
Arbeitsverhalten
22
Work behaviour
22
Complaint management
21
Beschwerdemanagement
20
Dienstleistung
18
Service-dominant logic
18
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Brand management
15
Co-creation
15
Innovation
15
Service-Dominant Logic
15
Dienstleistungsmarketing
14
Leistungsmotivation
14
Markenführung
14
Online retailing
14
Online-Handel
14
Service recovery
14
Services marketing
14
Work motivation
14
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Online availability
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Undetermined
510
Free
15
CC license
1
Type of publication
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Article
555
Book / Working Paper
13
Type of publication (narrower categories)
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Article in journal
267
Aufsatz in Zeitschrift
267
research-article
124
Conference paper
21
Konferenzbeitrag
21
conceptual-paper
14
back-matter
10
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
4
Konferenzschrift
3
review
3
editorial
2
Conference proceedings
1
case-report
1
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Language
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English
568
Author
All
Sigala, Marianna
11
Ranaweera, Chatura
10
Chen, Tom
9
Mele, Cristina
9
Russell-Bennett, Rebekah
9
Brodie, Roderick J.
8
Conduit, Jodie
8
Hur, Won-Moo
8
Polese, Francesco
8
Sajtos, Laszlo
8
Sok, Phyra
8
Karpen, Ingo Oswald
7
Plewa, Carolin
7
Sharma, Piyush
7
Laszlo Sajtos, Dr
6
Mulcahy, Rory Francis
6
Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate
6
Snell, Lan
6
Soutar, Geoffrey N.
6
Sweeney, Jillian C.
6
Barnes, Donald C.
5
Gummesson, Evert
5
Heinonen, Kristina
5
Johns, Raechel
5
Kleinaltenkamp, Michael
5
Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate
5
Schuster, Lisa
5
Sok, Keo Mony
5
Tregua, Marco
5
Calabretta, Giulia
4
Carrubbo, Luca
4
Chen, Ying-Hueih
4
Chien, Shu-Hua
4
Dean, Alison
4
Finsterwalder, Jörg
4
Gouthier, Matthias
4
Guchait, Priyanko
4
Gudergan, Siegfried
4
Karjaluoto, Heikki
4
Keh, Hean Tat
4
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Institution
All
ANZMAC Conference <2019, Wellington>
1
Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
Published in...
All
Journal of Service Theory and Practice
296
Journal of service theory and practice : JSTP
140
Journal of service theory and practice
132
Journal of Service Theory and Practice: Volume 25, Issue 2
1
Source
All
Other ZBW resources
294
ECONIS (ZBW)
274
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121
Fostering engagement among emotionally exhausted frontline employees in financial services sector
Sahi, Gurjeet Kaur
;
Roy, Sanjit
;
Singh, Tisha
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 400-431
Persistent link: https://www.econbiz.de/10013273029
Saved in:
122
How does relationship length influence donation amount over time for regular members of nonprofit organizations : the moderating role of donation frequency
Minguez, Ana
;
Sesé, F. Javier
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 432-451
Persistent link: https://www.econbiz.de/10013273032
Saved in:
123
Coping with no-show behaviour in appointment services : a multistage perspective
Xu, Xiaoyan
;
Hu, Miao
;
Li, Xiaodong
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 452-474
Persistent link: https://www.econbiz.de/10013273038
Saved in:
124
Creating harmony through a plethora of interests, resources and actors : the challenging task of orchestrating the service ecosystem
Carida', Angela
;
Colurcio, Maria
;
Edvardsson, Bo
; …
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10013273055
Saved in:
125
How and when do the ambidextrous frontline sales employees achieve superior sales performance?
Sok, Keo Mony
;
Bin, Devin
;
Sok, Phyra
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 505-520
Persistent link: https://www.econbiz.de/10013273059
Saved in:
126
Sustainability in retail services : a transformative service research (TSR) perspective
Dodds, Sarah
;
Palakshappa, Nitha
;
Stangl, Loren M.
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 521-544
Persistent link: https://www.econbiz.de/10013273061
Saved in:
127
The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer
;
Khan, Md Irfanuzzaman
;
Johns, Raechel
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 545-564
Persistent link: https://www.econbiz.de/10013273063
Saved in:
128
The effects of hotel employee ternary safety behavior on negative safety outcomes : the moderation of job vigor and emotional exhaustion
Zhang, Jiangchi
;
Xie, Chaowu
;
Morrison, Alastair M.
; …
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 565-585
Persistent link: https://www.econbiz.de/10013273066
Saved in:
129
I'm no expert, but … ? : consumer use of supportive digital tools in health services
Bocking, Helen
;
Russell-Bennett, Rebekah
;
Letheren, Kate
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 105-131
Persistent link: https://www.econbiz.de/10013190858
Saved in:
130
Why do consumers become providers? : self-determination in the sharing economy
Lang, Bodo
;
Kemper, Joya
;
Dolan, Rebecca
;
Northey, Gavin
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 132-155
Persistent link: https://www.econbiz.de/10013190860
Saved in:
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