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  • Search: isPartOf:"Journal of Service Theory and Practice"
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Year of publication
Subject
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Consumer behaviour 109 Konsumentenverhalten 108 Service quality 97 Relationship marketing 95 Beziehungsmarketing 94 Dienstleistungsqualität 89 Customer satisfaction 71 Kundenzufriedenheit 66 Customer integration 43 Kundenintegration 43 Service industry 39 Dienstleistungssektor 38 Value creation 33 Emotion 32 Betriebliche Wertschöpfung 30 Customer service 30 Kundenservice 29 Value co-creation 26 Services 23 Arbeitsverhalten 22 Work behaviour 22 Complaint management 21 Beschwerdemanagement 20 Dienstleistung 18 Service-dominant logic 18 Arbeitszufriedenheit 17 Customer experience 17 Job satisfaction 17 Brand management 15 Co-creation 15 Innovation 15 Service-Dominant Logic 15 Dienstleistungsmarketing 14 Leistungsmotivation 14 Markenführung 14 Online retailing 14 Online-Handel 14 Service recovery 14 Services marketing 14 Work motivation 14
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Online availability
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Undetermined 510 Free 15 CC license 1
Type of publication
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Article 555 Book / Working Paper 13
Type of publication (narrower categories)
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Article in journal 267 Aufsatz in Zeitschrift 267 research-article 124 Conference paper 21 Konferenzbeitrag 21 conceptual-paper 14 back-matter 10 Collection of articles of several authors 6 Sammelwerk 6 Aufsatzsammlung 4 Konferenzschrift 3 review 3 editorial 2 Conference proceedings 1 case-report 1
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Language
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English 568
Author
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Sigala, Marianna 11 Ranaweera, Chatura 10 Chen, Tom 9 Mele, Cristina 9 Russell-Bennett, Rebekah 9 Brodie, Roderick J. 8 Conduit, Jodie 8 Hur, Won-Moo 8 Polese, Francesco 8 Sajtos, Laszlo 8 Sok, Phyra 8 Karpen, Ingo Oswald 7 Plewa, Carolin 7 Sharma, Piyush 7 Laszlo Sajtos, Dr 6 Mulcahy, Rory Francis 6 Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate 6 Snell, Lan 6 Soutar, Geoffrey N. 6 Sweeney, Jillian C. 6 Barnes, Donald C. 5 Gummesson, Evert 5 Heinonen, Kristina 5 Johns, Raechel 5 Kleinaltenkamp, Michael 5 Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate 5 Schuster, Lisa 5 Sok, Keo Mony 5 Tregua, Marco 5 Calabretta, Giulia 4 Carrubbo, Luca 4 Chen, Ying-Hueih 4 Chien, Shu-Hua 4 Dean, Alison 4 Finsterwalder, Jörg 4 Gouthier, Matthias 4 Guchait, Priyanko 4 Gudergan, Siegfried 4 Karjaluoto, Heikki 4 Keh, Hean Tat 4
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Institution
All
ANZMAC Conference <2019, Wellington> 1 Naples Forum on Service <3., 2013, Ischia> 1 Naples Forum on Service <4., 2015, Neapel> 1
Published in...
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Journal of Service Theory and Practice 296 Journal of service theory and practice : JSTP 140 Journal of service theory and practice 132 Journal of Service Theory and Practice: Volume 25, Issue 2 1
Source
All
Other ZBW resources 294 ECONIS (ZBW) 274
Showing 11 - 20 of 568
Cover Image
Improving KIBS performance using digital transformation : study based on the theory of resources and capabilities
Marino-Romero, Jorge Alberto; Palos-Sanchez, Pedro R.; … - In: Journal of service theory and practice 33 (2023) 2, pp. 169-197
Persistent link: https://www.econbiz.de/10014302282
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Digitalization processes in small professional service firms : drivers, barriers and emerging organisational tensions
Cardinali, Silvio; Pagano, Alessandro; Carloni, Elisa; … - In: Journal of service theory and practice 33 (2023) 2, pp. 237-256
Persistent link: https://www.econbiz.de/10014302300
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The writing is on the wall : predicting customers' evaluation of customer-firm interactions using computerized text analysis
Ferreira, Caitlin; Robertson, Jeandri; Chohan, Raeesah; … - In: Journal of service theory and practice 33 (2023) 2, pp. 309-327
Persistent link: https://www.econbiz.de/10014302313
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Service before self : exploring resilience and locus of control in the frontline service effort behavior
Shagirbasha, Shameem; Madhan, Kumar; Iqbal, Juman; … - In: Journal of service theory and practice 35 (2025) 1, pp. 1-30
Persistent link: https://www.econbiz.de/10015198465
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Service language and small talk : differentiating genuine from mundane in B2B contexts
Saragih, Harriman Samuel - In: Journal of service theory and practice 35 (2025) 1, pp. 31-55
Persistent link: https://www.econbiz.de/10015198472
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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman; Fatima, Johra Kayeser; … - In: Journal of service theory and practice 35 (2025) 1, pp. 56-88
Persistent link: https://www.econbiz.de/10015199571
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Can algorithms ignite the flame of thriving? : exploring how and when gig workers' perceived algorithmic control leads to thriving at work
Shi, Yunsheng; Haibo, Yu; Gao, Lei; Yang, Muchuan; … - In: Journal of service theory and practice 35 (2025) 1, pp. 89-113
Persistent link: https://www.econbiz.de/10015199574
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Environmentally responsible behaviors in hospitality and tourism service employees : an application of complexity theory
Han, Heesup; Baah, Nancy Grace; Kim, Seongseop; Chi, … - In: Journal of service theory and practice 35 (2025) 1, pp. 114-137
Persistent link: https://www.econbiz.de/10015199585
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Does technology readiness matter? : investigating employee psychological well-being through the lens of social robot anthropomorphism
Sehgal, Nidhi; Malhotra, Gunjan; Jham, Vimi - In: Journal of service theory and practice 35 (2025) 1, pp. 138-164
Persistent link: https://www.econbiz.de/10015199591
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Where service recovery meets its paradox : implications for avoiding overcompensation
Edström, Andreas; Nylander, Beatrice; Molin, Jonas; … - In: Journal of service theory and practice 32 (2022) 7, pp. 1-13
Persistent link: https://www.econbiz.de/10013485922
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