Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: isPartOf:"Journal of Service Theory and Practice"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
109
Konsumentenverhalten
108
Service quality
97
Relationship marketing
95
Beziehungsmarketing
94
Dienstleistungsqualität
89
Customer satisfaction
71
Kundenzufriedenheit
66
Customer integration
43
Kundenintegration
43
Service industry
39
Dienstleistungssektor
38
Value creation
33
Emotion
32
Betriebliche Wertschöpfung
30
Customer service
30
Kundenservice
29
Value co-creation
26
Services
23
Arbeitsverhalten
22
Work behaviour
22
Complaint management
21
Beschwerdemanagement
20
Dienstleistung
18
Service-dominant logic
18
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Brand management
15
Co-creation
15
Innovation
15
Service-Dominant Logic
15
Dienstleistungsmarketing
14
Leistungsmotivation
14
Markenführung
14
Online retailing
14
Online-Handel
14
Service recovery
14
Services marketing
14
Work motivation
14
more ...
less ...
Online availability
All
Undetermined
510
Free
15
CC license
1
Type of publication
All
Article
555
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
267
Aufsatz in Zeitschrift
267
research-article
124
Conference paper
21
Konferenzbeitrag
21
conceptual-paper
14
back-matter
10
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
4
Konferenzschrift
3
review
3
editorial
2
Conference proceedings
1
case-report
1
more ...
less ...
Language
All
English
568
Author
All
Sigala, Marianna
11
Ranaweera, Chatura
10
Chen, Tom
9
Mele, Cristina
9
Russell-Bennett, Rebekah
9
Brodie, Roderick J.
8
Conduit, Jodie
8
Hur, Won-Moo
8
Polese, Francesco
8
Sajtos, Laszlo
8
Sok, Phyra
8
Karpen, Ingo Oswald
7
Plewa, Carolin
7
Sharma, Piyush
7
Laszlo Sajtos, Dr
6
Mulcahy, Rory Francis
6
Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate
6
Snell, Lan
6
Soutar, Geoffrey N.
6
Sweeney, Jillian C.
6
Barnes, Donald C.
5
Gummesson, Evert
5
Heinonen, Kristina
5
Johns, Raechel
5
Kleinaltenkamp, Michael
5
Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate
5
Schuster, Lisa
5
Sok, Keo Mony
5
Tregua, Marco
5
Calabretta, Giulia
4
Carrubbo, Luca
4
Chen, Ying-Hueih
4
Chien, Shu-Hua
4
Dean, Alison
4
Finsterwalder, Jörg
4
Gouthier, Matthias
4
Guchait, Priyanko
4
Gudergan, Siegfried
4
Karjaluoto, Heikki
4
Keh, Hean Tat
4
more ...
less ...
Institution
All
ANZMAC Conference <2019, Wellington>
1
Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
Published in...
All
Journal of Service Theory and Practice
296
Journal of service theory and practice : JSTP
140
Journal of service theory and practice
132
Journal of Service Theory and Practice: Volume 25, Issue 2
1
Source
All
Other ZBW resources
294
ECONIS (ZBW)
274
Showing
21
-
30
of
568
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
Learning resource integration by engaging in value cocreation practices : a study of music actors
Karlsson, Jenny
;
Skålén, Per
- In:
Journal of service theory and practice
32
(
2022
)
7
,
pp. 14-35
Persistent link: https://www.econbiz.de/10013485925
Saved in:
22
Occupational stress as a mediator between organisational intelligence traits and digital government service quality : a triangulation design approach
Subashini Ramakrishnan
;
Mutum, Dilip S.
;
Myint Moe Chit
; …
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 787-821
Persistent link: https://www.econbiz.de/10015198338
Saved in:
23
Determinants of customer buying behaviour in omnichannel retailing : a systematic literature review and future research directions
Sharma, Ajai Pal
;
Starc̆ević, Slađana
;
Raiswa Saha
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 822-863
Persistent link: https://www.econbiz.de/10015198369
Saved in:
24
The edifying body : the role of embodied practices in the social production of servicescapes
Chronis, Athinodoros
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 864-890
Persistent link: https://www.econbiz.de/10015198376
Saved in:
25
Elevated emotions, elevated ideas : the CSR-employee creativity nexus in hospitality
Ahmad, Naveed
;
Han, Heesup
;
Kim, Minseo
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 891-914
Persistent link: https://www.econbiz.de/10015198389
Saved in:
26
Unlocking emotional labor : how organizational control systems shape frontline service employees' emotional labor
Hur, Won-Moo
;
Park, Hyewon
;
Chung, June-ho
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 915-940
Persistent link: https://www.econbiz.de/10015198402
Saved in:
27
Does employee intervention encourage or discourage the spread of dysfunctional customer behavior?
Huang, Yu-Shan
;
Liu, Ruping
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 941-962
Persistent link: https://www.econbiz.de/10015198438
Saved in:
28
Invasion of privacy in smart services : the role of interaction mode and privacy commitment
Du, Wei
;
Wang, Yiqin
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 963-984
Persistent link: https://www.econbiz.de/10015198447
Saved in:
29
Employee performance under tension : the influence of employee creativity, paradox mindset, and psychological empowerment
Ngo, Liem Viet
;
Duc Anh La
;
Surachartkumtonkun, Jiraporn
; …
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 765-786
Persistent link: https://www.econbiz.de/10015165271
Saved in:
30
Artificial intelligence and value co-creation : a review, conceptual framework and directions for future research
Chandra, Baby
;
Rahman, Zillur
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 7-32
Persistent link: https://www.econbiz.de/10014525994
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
