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Search: isPartOf:"Journal of Service Theory and Practice"
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Subject
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Consumer behaviour
109
Konsumentenverhalten
108
Service quality
97
Relationship marketing
95
Beziehungsmarketing
94
Dienstleistungsqualität
89
Customer satisfaction
71
Kundenzufriedenheit
66
Customer integration
43
Kundenintegration
43
Service industry
39
Dienstleistungssektor
38
Value creation
33
Emotion
32
Betriebliche Wertschöpfung
30
Customer service
30
Kundenservice
29
Value co-creation
26
Services
23
Arbeitsverhalten
22
Work behaviour
22
Complaint management
21
Beschwerdemanagement
20
Dienstleistung
18
Service-dominant logic
18
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Brand management
15
Co-creation
15
Innovation
15
Service-Dominant Logic
15
Dienstleistungsmarketing
14
Leistungsmotivation
14
Markenführung
14
Online retailing
14
Online-Handel
14
Service recovery
14
Services marketing
14
Work motivation
14
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Undetermined
510
Free
15
CC license
1
Type of publication
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Article
555
Book / Working Paper
13
Type of publication (narrower categories)
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Article in journal
267
Aufsatz in Zeitschrift
267
research-article
124
Conference paper
21
Konferenzbeitrag
21
conceptual-paper
14
back-matter
10
Collection of articles of several authors
6
Sammelwerk
6
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4
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3
review
3
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2
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1
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Language
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English
568
Author
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Sigala, Marianna
11
Ranaweera, Chatura
10
Chen, Tom
9
Mele, Cristina
9
Russell-Bennett, Rebekah
9
Brodie, Roderick J.
8
Conduit, Jodie
8
Hur, Won-Moo
8
Polese, Francesco
8
Sajtos, Laszlo
8
Sok, Phyra
8
Karpen, Ingo Oswald
7
Plewa, Carolin
7
Sharma, Piyush
7
Laszlo Sajtos, Dr
6
Mulcahy, Rory Francis
6
Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate
6
Snell, Lan
6
Soutar, Geoffrey N.
6
Sweeney, Jillian C.
6
Barnes, Donald C.
5
Gummesson, Evert
5
Heinonen, Kristina
5
Johns, Raechel
5
Kleinaltenkamp, Michael
5
Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate
5
Schuster, Lisa
5
Sok, Keo Mony
5
Tregua, Marco
5
Calabretta, Giulia
4
Carrubbo, Luca
4
Chen, Ying-Hueih
4
Chien, Shu-Hua
4
Dean, Alison
4
Finsterwalder, Jörg
4
Gouthier, Matthias
4
Guchait, Priyanko
4
Gudergan, Siegfried
4
Karjaluoto, Heikki
4
Keh, Hean Tat
4
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Institution
All
ANZMAC Conference <2019, Wellington>
1
Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
Published in...
All
Journal of Service Theory and Practice
296
Journal of service theory and practice : JSTP
140
Journal of service theory and practice
132
Journal of Service Theory and Practice: Volume 25, Issue 2
1
Source
All
Other ZBW resources
294
ECONIS (ZBW)
274
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371
Enhancing service-for-service benefits : potential opportunity or pipe dream?
Dean, Alison
;
Alhothali, Ghada Talat
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 187-212
Persistent link: https://www.econbiz.de/10011602747
Saved in:
372
Digitalization challenging institutional logics : top executive sensemaking of service business change
Holmlund, Maria
;
Strandvik, Tore
;
Lähteenmäki, Ilkka
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 213-230
Persistent link: https://www.econbiz.de/10011602748
Saved in:
373
Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability : a moderated mediation model
Sok, Phyra
;
Snell, Lan
;
Lee, Wai Jin
;
Sok, Keo Mony
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 231-249
Persistent link: https://www.econbiz.de/10011603068
Saved in:
374
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
375
Unlocking behaviors of long-term service consumers : the role of action inertia
Leppäniemi, Matti
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 270-291
Persistent link: https://www.econbiz.de/10011603070
Saved in:
376
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
377
Guest editorial: Transcending and bridging co-creation and engagement : conceptual and empirical insights
Conduit, Jodie
;
Chen, Tom
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 714-720
Persistent link: https://www.econbiz.de/10011730593
Saved in:
378
Usage center : value cocreation in multi-actor usage processes
Kleinaltenkamp, Michael
;
Plewa, Carolin
;
Gudergan, Siegfried
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 721-737
Persistent link: https://www.econbiz.de/10011730605
Saved in:
379
Dynamic multi-actor engagement in networks : the case of United Breaks Guitars
Li, Loic Pengtao
;
Juric, Biljana
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 738-760
Persistent link: https://www.econbiz.de/10011730619
Saved in:
380
Engagement platforms in the sharing economy : conceptual foundations and research directions
Breidbach, Christoph F.
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011730623
Saved in:
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