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Search: isPartOf:"Journal of Service Theory and Practice"
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Subject
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Consumer behaviour
109
Konsumentenverhalten
108
Service quality
97
Relationship marketing
95
Beziehungsmarketing
94
Dienstleistungsqualität
89
Customer satisfaction
71
Kundenzufriedenheit
66
Customer integration
43
Kundenintegration
43
Service industry
39
Dienstleistungssektor
38
Value creation
33
Emotion
32
Betriebliche Wertschöpfung
30
Customer service
30
Kundenservice
29
Value co-creation
26
Services
23
Arbeitsverhalten
22
Work behaviour
22
Complaint management
21
Beschwerdemanagement
20
Dienstleistung
18
Service-dominant logic
18
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Brand management
15
Co-creation
15
Innovation
15
Service-Dominant Logic
15
Dienstleistungsmarketing
14
Leistungsmotivation
14
Markenführung
14
Online retailing
14
Online-Handel
14
Service recovery
14
Services marketing
14
Work motivation
14
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Online availability
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Undetermined
510
Free
15
CC license
1
Type of publication
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Article
555
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
267
Aufsatz in Zeitschrift
267
research-article
124
Conference paper
21
Konferenzbeitrag
21
conceptual-paper
14
back-matter
10
Collection of articles of several authors
6
Sammelwerk
6
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4
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3
review
3
editorial
2
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1
case-report
1
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Language
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English
568
Author
All
Sigala, Marianna
11
Ranaweera, Chatura
10
Chen, Tom
9
Mele, Cristina
9
Russell-Bennett, Rebekah
9
Brodie, Roderick J.
8
Conduit, Jodie
8
Hur, Won-Moo
8
Polese, Francesco
8
Sajtos, Laszlo
8
Sok, Phyra
8
Karpen, Ingo Oswald
7
Plewa, Carolin
7
Sharma, Piyush
7
Laszlo Sajtos, Dr
6
Mulcahy, Rory Francis
6
Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate
6
Snell, Lan
6
Soutar, Geoffrey N.
6
Sweeney, Jillian C.
6
Barnes, Donald C.
5
Gummesson, Evert
5
Heinonen, Kristina
5
Johns, Raechel
5
Kleinaltenkamp, Michael
5
Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate
5
Schuster, Lisa
5
Sok, Keo Mony
5
Tregua, Marco
5
Calabretta, Giulia
4
Carrubbo, Luca
4
Chen, Ying-Hueih
4
Chien, Shu-Hua
4
Dean, Alison
4
Finsterwalder, Jörg
4
Gouthier, Matthias
4
Guchait, Priyanko
4
Gudergan, Siegfried
4
Karjaluoto, Heikki
4
Keh, Hean Tat
4
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Institution
All
ANZMAC Conference <2019, Wellington>
1
Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
Published in...
All
Journal of Service Theory and Practice
296
Journal of service theory and practice : JSTP
140
Journal of service theory and practice
132
Journal of Service Theory and Practice: Volume 25, Issue 2
1
Source
All
Other ZBW resources
294
ECONIS (ZBW)
274
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381
Value co-creation behaviour : role of embeddedness and outcome considerations
Laud, Gaurangi
;
Karpen, Ingo Oswald
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 778-807
Persistent link: https://www.econbiz.de/10011730625
Saved in:
382
Service-dominant orientation, dynamic capabilities and firm performance
Wilden, Ralf
;
Gudergan, Siegfried
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 808-832
Persistent link: https://www.econbiz.de/10011730634
Saved in:
383
Customer engagement in CSR : a utility theory model with moderating variables
Jarvis, Wade
;
Ouschan, Robyn
;
Burton, Henry J.
;
Soutar, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 833-853
Persistent link: https://www.econbiz.de/10011730640
Saved in:
384
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
385
Engagement valence duality and spillover effects in online brand communities
Bowden, Jana
;
Conduit, Jodie
;
Hollebeek, Linda D.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 877-897
Persistent link: https://www.econbiz.de/10011730673
Saved in:
386
Using social media posts as resources for engaging in value co-creation : the case for social media-based cause brand communities
Sorensen, Anne
;
Andrews, Lynda
;
Drennan, Judy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 898-922
Persistent link: https://www.econbiz.de/10011730676
Saved in:
387
Service quality and gobal competitiveness : evidence from global service firms
Wenbin, Sun
;
Pang, Jing
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011811519
Saved in:
388
Trust, information asymmetry and professional service online referral agents
Pedeliento, Giuseppe
;
Andreini, Daniela
;
Bergamaschi, Mara
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1081-1104
Persistent link: https://www.econbiz.de/10011811522
Saved in:
389
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
390
A contigency model of "face" loss in service encounters : an Eastern cultural context
Chuanchuen, Akkawanitcha
;
Patterson, Paul G.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1122-1144
Persistent link: https://www.econbiz.de/10011811526
Saved in:
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